Rising Brook Surgery, Stafford: patient reviews and CQC rating
Rising Brook Surgery is a GP practice in Stafford with 8,708 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 2.2 full-time-equivalent qualified GPs, or 3,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rising Brook Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. With 85 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 9th of the 12 practices in Stafford with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (75%). 85 patients answered the survey (response rate 23%).
| Survey question | Rising Brook Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 67% | 63% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 61% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 177 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rising Brook Surgery is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,708 patients were registered at Rising Brook Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 3,899 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 2.1 |
| August 2024 | 1.0 | 3.2 |
| August 2025 | 1.0 | 2.1 |
| August 2026 | 2.2 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,189 appointments a month, or 366 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 41% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Rising Brook Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 366 | 479 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.5% against 0.8%), dementia (1.2% against 0.8%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Rising Brook Surgery, The Health Centre, Merrey Road, Stafford, ST17 9LY. Phone: 01785 251134. Website: www.risingbrooksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castlefields Surgery | 1.7 km | 75% |
| Wolverhampton Road Surgery | 1.8 km | 77% |
| Mill Bank | 2.0 km | 78% |
| Weeping Cross | 2.8 km | 77% |
| Stafford Health and Wellbeing | 3.4 km | 64% |
- Brewood Surgery (76% overall experience good)
- Penkridge Medical Practice (82% overall experience good)
How do patients rate Rising Brook Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Rising Brook Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Rising Brook Surgery?
8,708 patients were registered in September 2026, down 2.4% on a year earlier.
What is Rising Brook Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Rising Brook Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,899 patients per GP against 2,171 across England.
Are appointments at Rising Brook Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rising Brook Surgery's phone number?
01785 251134.