Mill Bank, Stafford: patient reviews and CQC rating
Mill Bank is a GP practice in Stafford with 10,011 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 5.6 full-time-equivalent qualified GPs, or 1,779 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mill Bank
Its best result against England is the share who described their overall experience of the practice as good: 78%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 28%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 12 practices in Stafford with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (68%). 119 patients answered the survey (response rate 32%).
| Survey question | Mill Bank | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 39% | 63% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 28% | 61% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 66% | 75% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mill Bank is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,011 patients were registered at Mill Bank in September 2026, down 3.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,779 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 8.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 5.0 | 5.0 |
| August 2025 | 5.6 | 5.6 |
| August 2026 | 5.6 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,939 appointments a month, or 493 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 44% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mill Bank | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 479 | 510 |
| Face to face | 76% | 66% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), epilepsy (1.1% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Mill Bank, Mill Bank Surgery, Water Street, Stafford, ST16 2AG. Phone: 01785 258348. Website: www.millbanksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wolverhampton Road Surgery | 0.5 km | 77% |
| Castlefields Surgery | 0.9 km | 75% |
| Stafford Health and Wellbeing | 1.5 km | 64% |
| Rising Brook Surgery | 2.0 km | 75% |
| Holmcroft Surgery | 2.2 km | 55% |
- Gnosall Surgery (95% overall experience good)
- Weeping Cross (77% overall experience good)
How do patients rate Mill Bank?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Mill Bank as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Mill Bank?
10,011 patients were registered in September 2026, down 3.5% on a year earlier.
What is Mill Bank's CQC rating?
Good overall, published in July 2017.
How many GPs does Mill Bank have?
5.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,779 patients per GP against 2,171 across England.
Are appointments at Mill Bank face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mill Bank's phone number?
01785 258348.