The Crown Surgery, Stafford: patient reviews and CQC rating
The Crown Surgery is a GP practice in Stafford with 8,627 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 5.7 full-time-equivalent qualified GPs, or 1,526 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Crown Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 12 practices in Stafford with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (91%). 102 patients answered the survey (response rate 35%).
| Survey question | The Crown Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 61% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 260 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Crown Surgery is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,627 patients were registered at The Crown Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,526 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.8 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 7.4 |
| August 2024 | 7.4 | 7.4 |
| August 2025 | 7.4 | 7.4 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,999 appointments a month, or 464 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 46% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Crown Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 479 | 510 |
| Face to face | 90% | 66% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 8% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), cancer (6.1% against 3.8%) and coronary heart disease (4.4% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 83.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
The Crown Surgery, 23 High Street, Eccleshall, Stafford, ST21 6BW. Phone: 01785 850226. Website: www.crownsurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gnosall Surgery | 7.7 km | 95% |
| Cumberland House | 8.6 km | 87% |
| Mansion House | 8.6 km | 79% |
| Holmcroft Surgery | 9.1 km | 55% |
| Stafford Health and Wellbeing | 9.9 km | 64% |
- Cumberland House (87% overall experience good)
- Mansion House (79% overall experience good)
How do patients rate The Crown Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Crown Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at The Crown Surgery?
8,627 patients were registered in September 2026, up 0.0% on a year earlier.
What is The Crown Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does The Crown Surgery have?
5.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,526 patients per GP against 2,171 across England.
Are appointments at The Crown Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Crown Surgery's phone number?
01785 850226.