Cumberland House, Stone: patient reviews and CQC rating
Cumberland House is a GP practice in Stone with 9,407 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 5.2 full-time-equivalent qualified GPs, or 1,800 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cumberland House
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 121 patients answered the survey (response rate 32%).
| Survey question | Cumberland House | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 62% | 63% | 57% |
| Easy to contact via the website | 45% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
CQC's overall rating for Cumberland House is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,407 patients were registered at Cumberland House in September 2026, down 1.8% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,800 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 5.2 | 6.3 |
| August 2025 | 5.2 | 6.7 |
| August 2026 | 5.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 4,748 appointments a month, or 505 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cumberland House | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 479 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), dementia (1.7% against 0.8%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.6% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Cumberland House, 8 High Street, Stone, ST15 8AP. Phone: 01785 813538. Website: www.cumberlandhouse.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mansion House | 0.2 km | 79% |
| Brinsley Avenue Practice | 7.8 km | 86% |
| Blurton Medical Practice | 7.9 km | 92% |
| Meir Park Surgery | 8.0 km | 67% |
| Trentham Mews Medical Centre | 8.2 km | 92% |
- Mansion House (79% overall experience good)
- The Crown Surgery (88% overall experience good)
How do patients rate Cumberland House?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Cumberland House as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Cumberland House?
9,407 patients were registered in September 2026, down 1.8% on a year earlier.
What is Cumberland House's CQC rating?
Good overall, published in July 2019.
How many GPs does Cumberland House have?
5.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,800 patients per GP against 2,171 across England.
Are appointments at Cumberland House face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cumberland House's phone number?
01785 813538.