Trentham Mews Medical Centre, Stoke-on-trent: patient reviews and CQC rating
Trentham Mews Medical Centre is a GP practice in Stoke-on-trent with 4,345 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 2.3 full-time-equivalent qualified GPs, or 1,878 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Trentham Mews Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 52 practices in Stoke On Trent with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (85%). 125 patients answered the survey (response rate 39%).
| Survey question | Trentham Mews Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 88% | 63% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 61% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
CQC's overall rating for Trentham Mews Medical Centre is Good, published in March 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,345 patients were registered at Trentham Mews Medical Centre in September 2026, up 2.7% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,878 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,050 appointments a month, or 472 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Trentham Mews Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 479 | 510 |
| Face to face | 80% | 66% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), dementia (1.3% against 0.8%) and stroke or TIA (2.8% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Trentham Mews Medical Centre, Eastwick Crescent, Trentham, Stoke-on-trent, ST4 8XP. Phone: 01782 644815. Website: www.trenthammewssurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hanford GP | 0.5 km | 81% |
| Brinsley Avenue Practice | 0.5 km | 86% |
| Trent Vale Medical Practice | 2.0 km | 77% |
| Blurton Medical Practice | 2.2 km | 92% |
| Kingsbridge Medical Centre | 3.5 km | 84% |
- Blurton Medical Practice (92% overall experience good)
- Brinsley Avenue Practice (86% overall experience good)
- Hanford GP (81% overall experience good)
- Honeywall Medical Practice (91% overall experience good)
- Trent Vale Medical Practice (77% overall experience good)
How do patients rate Trentham Mews Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Trentham Mews Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Trentham Mews Medical Centre?
4,345 patients were registered in September 2026, up 2.7% on a year earlier.
What is Trentham Mews Medical Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does Trentham Mews Medical Centre have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,878 patients per GP against 2,171 across England.
Are appointments at Trentham Mews Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Trentham Mews Medical Centre's phone number?
01782 644815.