Brinsley Avenue Practice, Stoke On Trent: patient reviews and CQC rating
Brinsley Avenue Practice is a GP practice in Stoke On Trent with 5,892 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2016. It has 2.3 full-time-equivalent qualified GPs, or 2,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brinsley Avenue Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 6 are above England and 1 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 20th of the 52 practices in Stoke On Trent with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (76%). 121 patients answered the survey (response rate 36%).
| Survey question | Brinsley Avenue Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 72% | 63% | 57% |
| Easy to contact via the website | 33% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 61% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 84% | 75% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
CQC's overall rating for Brinsley Avenue Practice is Outstanding, published in November 2016. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
5,892 patients were registered at Brinsley Avenue Practice in September 2026, down 1.7% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,554 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 4.9 |
| August 2024 | 2.3 | 5.1 |
| August 2025 | 2.3 | 5.1 |
| August 2026 | 2.3 | 6.1 |
From June 2026 to August 2026 the practice recorded 2,993 appointments a month, or 508 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 60% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brinsley Avenue Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 479 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (4.2% against 0.8%), palliative or supportive care needs (2.3% against 0.6%) and osteoporosis (2.9% against 1.2%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.7% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 7.0% | 3.8% |
| Coronary heart disease | All ages | 5.3% | 3.0% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Stroke and TIA | All ages | 4.2% | 1.9% |
| Dementia | All ages | 4.2% | 0.8% |
| COPD | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Palliative care | All ages | 2.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Brinsley Avenue Practice, 11 Brinsley Avenue, Trentham, Stoke On Trent, ST4 8LT. Phone: 01782 657199. Website: www.brinsleyavenuepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trentham Mews Medical Centre | 0.5 km | 92% |
| Hanford GP | 0.9 km | 81% |
| Blurton Medical Practice | 2.5 km | 92% |
| Trent Vale Medical Practice | 2.5 km | 77% |
| Kingsbridge Medical Centre | 3.8 km | 84% |
- Blurton Medical Practice (92% overall experience good)
- Hanford GP (81% overall experience good)
- Honeywall Medical Practice (91% overall experience good)
- Trent Vale Medical Practice (77% overall experience good)
- Trentham Mews Medical Centre (92% overall experience good)
How do patients rate Brinsley Avenue Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Brinsley Avenue Practice as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Brinsley Avenue Practice?
5,892 patients were registered in September 2026, down 1.7% on a year earlier.
What is Brinsley Avenue Practice's CQC rating?
Outstanding overall, published in November 2016.
How many GPs does Brinsley Avenue Practice have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,554 patients per GP against 2,171 across England.
Are appointments at Brinsley Avenue Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brinsley Avenue Practice's phone number?
01782 657199.