Well Street Medical Centre, Stoke On Trent: patient reviews and CQC rating
Well Street Medical Centre is a GP practice in Stoke On Trent with 7,941 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 5.8 full-time-equivalent qualified GPs, or 1,370 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Well Street Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 4 are above England and 2 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 24th of the 52 practices in Stoke On Trent with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (86%). 112 patients answered the survey (response rate 36%).
| Survey question | Well Street Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 82% | 63% | 57% |
| Easy to contact via the website | 40% | 59% | 58% |
| Easy to contact via the NHS App | 33% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 85% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
CQC's overall rating for Well Street Medical Centre is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,941 patients were registered at Well Street Medical Centre in September 2026, up 2.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,370 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.5 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 4.4 |
| August 2024 | 4.7 | 6.7 |
| August 2025 | 5.8 | 7.5 |
| August 2026 | 5.8 | 7.7 |
From June 2026 to August 2026 the practice recorded 4,539 appointments a month, or 572 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 42% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Well Street Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 572 | 479 | 510 |
| Face to face | 86% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), atrial fibrillation (3.4% against 2.2%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Well Street Medical Centre, Well Street, Cheadle, Stoke On Trent, ST10 1EY. Phone: 01538 753114. Website: www.wellstreetcheadle.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Tardis Surgery | 0.3 km | 79% |
| Dr S Garlapati and Dr A Garlapati | 0.3 km | 81% |
| Dr V C Tiguti & Partners | 3.6 km | 80% |
| Trinity Medical Centre | 6.1 km | 83% |
| Alton Surgery | 6.3 km | 93% |
- Alton Surgery (93% overall experience good)
- Dr S Garlapati and Dr A Garlapati (81% overall experience good)
- Dr V C Tiguti & Partners (80% overall experience good)
- The Tardis Surgery (79% overall experience good)
- Waterhouses Medical Practice (82% overall experience good)
- Werrington Village Surgery (90% overall experience good)
How do patients rate Well Street Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Well Street Medical Centre as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Well Street Medical Centre?
7,941 patients were registered in September 2026, up 2.2% on a year earlier.
What is Well Street Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Well Street Medical Centre have?
5.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,370 patients per GP against 2,171 across England.
Are appointments at Well Street Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Well Street Medical Centre's phone number?
01538 753114.