Tunstall Primary Care, Stoke On Trent: patient reviews and CQC rating
Tunstall Primary Care is a GP practice in Stoke On Trent with 13,712 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 5.2 full-time-equivalent qualified GPs, or 2,623 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tunstall Primary Care
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 43rd of the 52 practices in Stoke On Trent with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (65%). 108 patients answered the survey (response rate 19%).
| Survey question | Tunstall Primary Care | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 57% | 63% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 76% | 61% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 72% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 265 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tunstall Primary Care is Good, published in June 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,712 patients were registered at Tunstall Primary Care in September 2026, down 1.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,623 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 9.5 |
| August 2024 | 5.0 | 11.0 |
| August 2025 | 5.0 | 8.2 |
| August 2026 | 5.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 6,052 appointments a month, or 441 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Tunstall Primary Care | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 479 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (24.9% against 14.3%), palliative or supportive care needs (0.8% against 0.6%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), cancer (2.6% against 3.8%) and stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 35.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.9% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.9% | 74.9% |
Tunstall Primary Care, Tunstall Primary Care Centre, Alexandra Park, Scotia Road, Stoke On Trent, ST6 6BE. Phone: 0300 123 0978. Website: www.tunstallprimarycare.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr AD Pullan & Partners | 0.7 km | 71% |
| Lucie Wedgwood Surgery Limited | 1.6 km | 84% |
| Middleport Medical Centre | 1.8 km | 79% |
| Dr J.A. Gilby & Alyson Turner | 2.0 km | 77% |
| Dr C Kanneganti & Partners | 2.4 km | 85% |
- Cobridge Surgery (71% overall experience good)
- Dr AD Pullan & Partners (71% overall experience good)
- Lucie Wedgwood Surgery Limited (84% overall experience good)
How do patients rate Tunstall Primary Care?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Tunstall Primary Care as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Tunstall Primary Care?
13,712 patients were registered in September 2026, down 1.1% on a year earlier.
What is Tunstall Primary Care's CQC rating?
Good overall, published in June 2021.
How many GPs does Tunstall Primary Care have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,623 patients per GP against 2,171 across England.
Are appointments at Tunstall Primary Care face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tunstall Primary Care's phone number?
0300 123 0978.