Dr AD Pullan & Partners, Stoke On Trent: patient reviews and CQC rating
Dr AD Pullan & Partners is a GP practice in Stoke On Trent with 9,975 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 2.9 full-time-equivalent qualified GPs, or 3,385 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr AD Pullan & Partners
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 77%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 44th of the 52 practices in Stoke On Trent with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (67%). 100 patients answered the survey (response rate 19%).
| Survey question | Dr AD Pullan & Partners | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 61% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 83% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 256 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr AD Pullan & Partners is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,975 patients were registered at Dr AD Pullan & Partners in September 2026, down 3.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,385 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 8.8 |
| August 2024 | 2.8 | 9.0 |
| August 2025 | 3.9 | 10.9 |
| August 2026 | 2.9 | 10.8 |
From June 2026 to August 2026 the practice recorded 7,600 appointments a month, or 762 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr AD Pullan & Partners | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 762 | 479 | 510 |
| Face to face | 56% | 66% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), depression (23.4% against 14.3%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.4% | 14.3% |
| High blood pressure | All ages | 19.5% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
Dr AD Pullan & Partners, Furlong Road, Tunstall, Stoke On Trent, ST6 5UD. Phone: 01782 577388. Website: www.furlongmedicalcentre.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tunstall Primary Care | 0.7 km | 71% |
| Dr C Kanneganti & Partners | 1.7 km | 85% |
| Lucie Wedgwood Surgery Limited | 2.2 km | 84% |
| Dr J.A. Gilby & Alyson Turner | 2.3 km | 77% |
| Middleport Medical Centre | 2.5 km | 79% |
- Cobridge Surgery (71% overall experience good)
- Lucie Wedgwood Surgery Limited (84% overall experience good)
- Tunstall Primary Care (71% overall experience good)
How do patients rate Dr AD Pullan & Partners?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Dr AD Pullan & Partners as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Dr AD Pullan & Partners?
9,975 patients were registered in September 2026, down 3.0% on a year earlier.
What is Dr AD Pullan & Partners's CQC rating?
Good overall, published in November 2022.
How many GPs does Dr AD Pullan & Partners have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,385 patients per GP against 2,171 across England.
Are appointments at Dr AD Pullan & Partners face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr AD Pullan & Partners's phone number?
01782 577388.