Hipc (Holistic Patient Centred Care) PCN: primary care network practices and patient survey
Hipc (Holistic Patient Centred Care) PCN is a primary care network of 4 GP practices with 36,263 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,966 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Hipc (Holistic Patient Centred Care) PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at Cobridge Surgery to 84% at Lucie Wedgwood Surgery Limited, with a median of 71% (England: 77%). None differs from England by more than the survey's margin of error. Lucie Wedgwood Surgery Limited has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lucie Wedgwood Surgery Limited | 5,901 | 84% | 73% | Good | 3,073 |
| Tunstall Primary Care | 13,712 | 71% | 57% | Good | 2,623 |
| Dr AD Pullan & Partners | 9,975 | 71% | 61% | Good | 3,385 |
| Cobridge Surgery | 6,675 | 71% | 52% | Good | 3,129 |
Results for the network as a whole, from 429 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Hipc (Holistic Patient Centred Care) PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 61% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 73% | 75% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
There are 2,966 registered patients per full-time-equivalent qualified GP in Hipc (Holistic Patient Centred Care) PCN, more than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 524 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.2% over the year (England: shrank 1.1%).
| Measure | Hipc (Holistic Patient Centred Care) PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,966 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 524 | 479 | 510 |
| Face-to-face appointments | 63% | 66% | 63% |
| Same day as booked | 55% | 48% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 14% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Hipc (Holistic Patient Centred Care) PCN is depression (21.4% against 14.3%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Hipc (Holistic Patient Centred Care) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% | 5,945 |
| High blood pressure | All ages | 15.6% | 15.2% | 5,753 |
| Diabetes | 17+ yrs | 9.8% | 7.9% | 2,780 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 2,168 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 1,176 |
| Cancer | All ages | 2.9% | 3.8% | 1,062 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,059 |
| COPD | All ages | 2.8% | 1.9% | 1,042 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 698 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 615 |
| Heart failure | All ages | 1.2% | 1.1% | 431 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 320 |
| Serious mental illness | All ages | 1.1% | 1.0% | 395 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 226 |
| Dementia | All ages | 0.8% | 0.8% | 282 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 84 |
| Learning disability | All ages | 0.6% | 0.6% | 238 |
| Palliative care | All ages | 0.6% | 0.6% | 228 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 181 |
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- Shelton & Hanley PCN (3 practices)
- South Stoke Central PCN (5 practices)
- South Stoke West PCN (6 practices)
- Whitfield PCN (4 practices)
Which practices are in Hipc (Holistic Patient Centred Care) PCN?
Cobridge Surgery, Dr AD Pullan & Partners, Lucie Wedgwood Surgery Limited and Tunstall Primary Care.
How do patients rate Hipc (Holistic Patient Centred Care) PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hipc (Holistic Patient Centred Care) PCN cover?
36,263 registered patients across 4 practices in September 2026.
How many patients per GP does Hipc (Holistic Patient Centred Care) PCN have?
2,966 per full-time-equivalent qualified GP, against 2,171 across England.