Stone & Eccleshall PCN: primary care network practices and patient survey
Stone & Eccleshall PCN is a primary care network of 3 GP practices with 34,010 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,093 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Stone & Eccleshall PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Mansion House to 88% at The Crown Surgery, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Crown Surgery has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Crown Surgery | 8,627 | 88% | 73% | Good | 1,526 |
| Cumberland House | 9,407 | 87% | 62% | Good | 1,800 |
| Mansion House | 15,976 | 79% | 52% | Good | 2,976 |
Results for the network as a whole, from 321 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Stone & Eccleshall PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
There are 2,093 registered patients per full-time-equivalent qualified GP in Stone & Eccleshall PCN, close to England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 436 appointments a month per 1,000 patients (England: 510), 83% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.2% over the year (England: shrank 1.1%).
| Measure | Stone & Eccleshall PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,093 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 436 | 479 | 510 |
| Face-to-face appointments | 83% | 66% | 63% |
| Same day as booked | 38% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 27% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Stone & Eccleshall PCN is palliative care (0.9% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Stone & Eccleshall PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% | 6,909 |
| Depression | 18+ yrs | 15.7% | 14.3% | 4,402 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 2,242 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 2,405 |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% | 1,618 |
| Cancer | All ages | 5.7% | 3.8% | 1,935 |
| Coronary heart disease | All ages | 4.7% | 3.0% | 1,604 |
| Atrial fibrillation | All ages | 3.4% | 2.2% | 1,153 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 915 |
| COPD | All ages | 1.8% | 1.9% | 616 |
| Heart failure | All ages | 1.4% | 1.1% | 467 |
| Dementia | All ages | 1.2% | 0.8% | 410 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 284 |
| Palliative care | All ages | 0.9% | 0.6% | 317 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 261 |
| Serious mental illness | All ages | 0.7% | 1.0% | 243 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 225 |
| Learning disability | All ages | 0.5% | 0.6% | 166 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 69 |
- Rugeley & Great Haywood PCN (5 practices)
- Stafford Central PCN (3 practices)
- Stafford South PCN (3 practices)
- Stafford Town PCN (4 practices)
Which practices are in Stone & Eccleshall PCN?
Cumberland House, Mansion House and The Crown Surgery.
How do patients rate Stone & Eccleshall PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Stone & Eccleshall PCN cover?
34,010 registered patients across 3 practices in September 2026.
How many patients per GP does Stone & Eccleshall PCN have?
2,093 per full-time-equivalent qualified GP, against 2,171 across England.