Mansion House, Stone: patient reviews and CQC rating
Mansion House is a GP practice in Stone with 15,976 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.4 full-time-equivalent qualified GPs, or 2,976 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mansion House
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
52% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (83%). 98 patients answered the survey (response rate 35%).
| Survey question | Mansion House | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 52% | 63% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 61% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 71% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 256 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mansion House is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,976 patients were registered at Mansion House in September 2026, up 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,976 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 9.3 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.9 |
| August 2024 | 5.4 | 7.0 |
| August 2025 | 5.4 | 6.4 |
| August 2026 | 5.4 | 7.1 |
From June 2026 to August 2026 the practice recorded 6,086 appointments a month, or 381 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mansion House | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 479 | 510 |
| Face to face | 81% | 66% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.6% against 3.0%), palliative or supportive care needs (0.9% against 0.6%) and dementia (1.3% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 19.5% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Mansion House, Mansion House Surgery, Abbey Street, Stone, ST15 8YE. Phone: 01785 815555. Website: www.mansionhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cumberland House | 0.2 km | 87% |
| Brinsley Avenue Practice | 8.0 km | 86% |
| Blurton Medical Practice | 8.1 km | 92% |
| Meir Park Surgery | 8.1 km | 67% |
| Trentham Mews Medical Centre | 8.4 km | 92% |
- Cumberland House (87% overall experience good)
- The Crown Surgery (88% overall experience good)
How do patients rate Mansion House?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Mansion House as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Mansion House?
15,976 patients were registered in September 2026, up 0.6% on a year earlier.
What is Mansion House's CQC rating?
Good overall, published in December 2018.
How many GPs does Mansion House have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,976 patients per GP against 2,171 across England.
Are appointments at Mansion House face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mansion House's phone number?
01785 815555.