Holmcroft Surgery, Stafford: patient reviews and CQC rating
Holmcroft Surgery is a GP practice in Stafford with 8,779 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.2 full-time-equivalent qualified GPs, or 2,723 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holmcroft Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 12th of the 12 practices in Stafford with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (50%). 104 patients answered the survey (response rate 24%).
| Survey question | Holmcroft Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 55% | 80% | 77% |
| Easy to contact by phone | 27% | 63% | 57% |
| Easy to contact via the website | 38% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 61% | 54% |
| Reception team helpful | 65% | 86% | 85% |
| Last contact good | 50% | 76% | 73% |
| Wait for appointment about right | 63% | 75% | 69% |
| Listened to well | 70% | 87% | 87% |
| Treated with care and concern | 71% | 87% | 86% |
| Confidence and trust in the clinician | 76% | 92% | 93% |
| Needs met | 82% | 90% | 90% |
CQC's overall rating for Holmcroft Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,779 patients were registered at Holmcroft Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,723 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.5 |
| August 2024 | 3.6 | 6.4 |
| August 2025 | 3.3 | 6.0 |
| August 2026 | 3.2 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,875 appointments a month, or 441 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 64% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Holmcroft Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 479 | 510 |
| Face to face | 55% | 66% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), epilepsy (1.2% against 0.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%) and chronic kidney disease (3.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Holmcroft Surgery, Holmcroft Road, Stafford, ST16 1JG. Phone: 01785 242172. Website: www.holmcroftsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stafford Health and Wellbeing | 0.8 km | 64% |
| Mill Bank | 2.2 km | 78% |
| Castlefields Surgery | 2.4 km | 75% |
| Wolverhampton Road Surgery | 2.6 km | 77% |
| Rising Brook Surgery | 4.0 km | 75% |
- Castlefields Surgery (75% overall experience good)
- Stafford Health and Wellbeing (64% overall experience good)
- Wolverhampton Road Surgery (77% overall experience good)
How do patients rate Holmcroft Surgery?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Holmcroft Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Holmcroft Surgery?
8,779 patients were registered in September 2026, down 5.1% on a year earlier.
What is Holmcroft Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Holmcroft Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,723 patients per GP against 2,171 across England.
Are appointments at Holmcroft Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holmcroft Surgery's phone number?
01785 242172.