Hillsprings Health and Wellbeing Centre, Staffordshire: patient reviews and CQC rating
Hillsprings Health and Wellbeing Centre is a GP practice in Staffordshire with 12,095 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 5.7 full-time-equivalent qualified GPs, or 2,116 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillsprings Health and Wellbeing Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
61% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (83%). 121 patients answered the survey (response rate 28%).
| Survey question | Hillsprings Health and Wellbeing Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 72% | 75% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 217 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillsprings Health and Wellbeing Centre is Good, published in May 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,095 patients were registered at Hillsprings Health and Wellbeing Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,116 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.4 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 9.5 |
| August 2024 | 4.4 | 5.8 |
| August 2025 | 5.3 | 7.9 |
| August 2026 | 5.7 | 9.3 |
From June 2026 to August 2026 the practice recorded 6,722 appointments a month, or 556 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hillsprings Health and Wellbeing Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 556 | 479 | 510 |
| Face to face | 87% | 66% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), palliative or supportive care needs (0.8% against 0.6%) and high blood pressure (21.8% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 19.8% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Hillsprings Health and Wellbeing Centre, Lovett Court, Rugeley, Staffordshire, WS15 2FH. Phone: 01889 582244. Website: www.horsefairpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Aelfgar Surgery | 0.8 km | 95% |
| Sandy Lane Surgery | 1.4 km | 77% |
| Brereton Surgery | 2.7 km | 94% |
| Hazeldene House Surgery | 5.4 km | 74% |
| Rawnsley Surgery | 6.7 km | 74% |
- Aelfgar Surgery (95% overall experience good)
- Brereton Surgery (94% overall experience good)
- Hazeldene House Surgery (74% overall experience good)
- Sandy Lane Surgery (77% overall experience good)
How do patients rate Hillsprings Health and Wellbeing Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Hillsprings Health and Wellbeing Centre as good, above the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Hillsprings Health and Wellbeing Centre?
12,095 patients were registered in September 2026, down 0.5% on a year earlier.
What is Hillsprings Health and Wellbeing Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does Hillsprings Health and Wellbeing Centre have?
5.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,116 patients per GP against 2,171 across England.
Are appointments at Hillsprings Health and Wellbeing Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillsprings Health and Wellbeing Centre's phone number?
01889 582244.