Newcastle North PCN Limited: primary care network practices and patient survey
Newcastle North PCN Limited is a primary care network of 5 GP practices with 36,369 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,218 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Newcastle North PCN Limited with survey results, the share of patients describing their overall experience as good ranges from 74% at Heathcote Street Surgery to 90% at Audley Health Centre, with a median of 85% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Talke Clinic has the highest share finding it easy to get through by phone (79%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Audley Health Centre | 10,496 | 90% | 69% | Outstanding | 2,050 |
| Talke Clinic | 4,541 | 87% | 79% | Good | 1,935 |
| Mount Road Practice | 6,567 | 85% | 65% | Good | 1,694 |
| Dr Harbidge & Partners | 9,267 | 81% | 54% | Good | 2,324 |
| Heathcote Street Surgery | 5,498 | 74% | 71% | Good | 5,154 |
Results for the network as a whole, from 547 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Newcastle North PCN Limited | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 66% | 63% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 84% | 90% | 90% |
There are 2,218 registered patients per full-time-equivalent qualified GP in Newcastle North PCN Limited, close to England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 452 appointments a month per 1,000 patients (England: 510), 55% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.8% over the year (England: shrank 1.1%).
| Measure | Newcastle North PCN Limited | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,218 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 452 | 479 | 510 |
| Face-to-face appointments | 55% | 66% | 63% |
| Same day as booked | 59% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 24% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Newcastle North PCN Limited is copd (3.2% against 1.9%), and the furthest below is serious mental illness (0.9% against 1.0%).
| Condition register | Age group | Newcastle North PCN Limited (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% | 7,757 |
| Depression | 18+ yrs | 18.6% | 14.3% | 5,506 |
| Diabetes | 17+ yrs | 9.6% | 7.9% | 2,873 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 2,568 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,564 |
| Cancer | All ages | 5.1% | 3.8% | 1,842 |
| Coronary heart disease | All ages | 3.7% | 3.0% | 1,337 |
| COPD | All ages | 3.2% | 1.9% | 1,161 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,149 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 945 |
| Heart failure | All ages | 1.8% | 1.1% | 651 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 239 |
| Dementia | All ages | 1.1% | 0.8% | 402 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 331 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 311 |
| Serious mental illness | All ages | 0.9% | 1.0% | 307 |
| Palliative care | All ages | 0.8% | 0.6% | 283 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 243 |
| Learning disability | All ages | 0.5% | 0.6% | 194 |
- About Better Care (ABC) PCN (5 practices)
- East Staffordshire PCN (18 practices)
- Lichfield PCN (2 practices)
- Moorlands & Rural PCN (7 practices)
- Newcastle Central PCN (6 practices)
- Newcastle South PCN (5 practices)
- Rugeley & Great Haywood PCN (5 practices)
- South Stoke Central PCN (5 practices)
Which practices are in Newcastle North PCN Limited?
Audley Health Centre, Dr Harbidge & Partners, Heathcote Street Surgery, Mount Road Practice and Talke Clinic.
How do patients rate Newcastle North PCN Limited?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Newcastle North PCN Limited cover?
36,369 registered patients across 5 practices in September 2026.
How many patients per GP does Newcastle North PCN Limited have?
2,218 per full-time-equivalent qualified GP, against 2,171 across England.