Waters Edge Medical Centre, Middlewich: patient reviews and CQC rating
Waters Edge Medical Centre is a GP practice in Middlewich with 4,720 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waters Edge Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
78% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 120 patients answered the survey (response rate 25%).
| Survey question | Waters Edge Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 79% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 38 responses rated the practice good or very good (England: 92%).
4,720 patients were registered at Waters Edge Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.3 | 0.3 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 0.3 | 0.3 |
From June 2026 to August 2026 the practice recorded 2,000 appointments a month, or 424 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 29% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Waters Edge Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 492 | 510 |
| Face to face | 74% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.2% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Waters Edge Medical Centre, 10-12 Leadsmithy Street, Middlewich, CW10 9BH. Phone: 01606 544401. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oaklands | 0.3 km | 85% |
| Willow Wood Surgery | 4.0 km | 87% |
| Swanlow Medical Centre | 5.8 km | 81% |
| High Street Medical Practice | 5.8 km | 85% |
| The Weaver Vale Surgery | 5.8 km | 89% |
- Ashfields Primary Care Centre (87% overall experience good)
- Drs King, Hill and Entwistle (72% overall experience good)
- Greenmoss Medical Centre (85% overall experience good)
- Merepark Medical Centre (81% overall experience good)
- Oaklands (85% overall experience good)
- The Cedars Medical Centre (90% overall experience good)
How do patients rate Waters Edge Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Waters Edge Medical Centre as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Waters Edge Medical Centre?
4,720 patients were registered in September 2026, down 0.7% on a year earlier.
Are appointments at Waters Edge Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waters Edge Medical Centre's phone number?
01606 544401.