Willow Wood Surgery, Winsford: patient reviews and CQC rating
Willow Wood Surgery is a GP practice in Winsford with 7,421 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). It has 2.6 full-time-equivalent qualified GPs, or 2,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Wood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 81%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 5 practices in Winsford with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (87%). 144 patients answered the survey (response rate 25%).
| Survey question | Willow Wood Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 80% | 57% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 81% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 82% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 159 responses rated the practice good or very good (England: 92%).
7,421 patients were registered at Willow Wood Surgery in September 2026, up 3.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,899 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,973 appointments a month, or 535 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Willow Wood Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 492 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), epilepsy (1.4% against 0.8%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Willow Wood Surgery, Wharton Primary Healthcare centre, Crook Lane, Winsford, CW7 3GY. Phone: 01606 861120. Website: willowwoodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swanlow Medical Centre | 1.8 km | 81% |
| High Street Medical Practice | 1.8 km | 85% |
| The Weaver Vale Surgery | 1.8 km | 89% |
| Launceston Close Surgery | 2.9 km | 85% |
| Oaklands | 3.9 km | 85% |
- High Street Medical Practice (85% overall experience good)
- Launceston Close Surgery (85% overall experience good)
- Swanlow Medical Centre (81% overall experience good)
- The Weaver Vale Surgery (89% overall experience good)
How do patients rate Willow Wood Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Willow Wood Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Willow Wood Surgery?
7,421 patients were registered in September 2026, up 3.0% on a year earlier.
How many GPs does Willow Wood Surgery have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,899 patients per GP against 2,171 across England.
Are appointments at Willow Wood Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Wood Surgery's phone number?
01606 861120.