Orchard Surgery, Stoke On Trent: patient reviews and CQC rating
Orchard Surgery is a GP practice in Stoke On Trent with 10,253 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 3.4 full-time-equivalent qualified GPs, or 2,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 39th of the 52 practices in Stoke On Trent with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (88%). 99 patients answered the survey (response rate 26%).
| Survey question | Orchard Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 70% | 63% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 61% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 73% | 75% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
CQC's overall rating for Orchard Surgery is Good, published in April 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,253 patients were registered at Orchard Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,981 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.6 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.8 |
| August 2024 | 3.2 | 8.3 |
| August 2025 | 3.2 | 5.8 |
| August 2026 | 3.4 | 7.5 |
From June 2026 to August 2026 the practice recorded 4,317 appointments a month, or 421 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Orchard Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 479 | 510 |
| Face to face | 68% | 66% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), dementia (1.4% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% |
| High blood pressure | All ages | 22.0% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Orchard Surgery, Orchard Surgery, Knypersley Road, Norton In The Moors, Stoke On Trent, ST6 8HY. Phone: 01782 534241. Website: www.orchardsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr J.A. Gilby & Alyson Turner | 1.2 km | 77% |
| Purbeck Health Centre | 1.9 km | 97% |
| Millrise Medical Practice | 2.1 km | 94% |
| Lucie Wedgwood Surgery Limited | 3.0 km | 84% |
| Tunstall Primary Care | 3.0 km | 71% |
- Dr J.A. Gilby & Alyson Turner (77% overall experience good)
- Millrise Medical Practice (94% overall experience good)
- Purbeck Health Centre (97% overall experience good)
How do patients rate Orchard Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Orchard Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Orchard Surgery?
10,253 patients were registered in September 2026, down 0.6% on a year earlier.
What is Orchard Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does Orchard Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,981 patients per GP against 2,171 across England.
Are appointments at Orchard Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard Surgery's phone number?
01782 534241.