Purbeck Health Centre (practice M83709), Milton Keynes: patient reviews and CQC rating
Purbeck Health Centre is a GP practice in Milton Keynes with 6,091 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2020. It has 2.0 full-time-equivalent qualified GPs, or 3,005 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Purbeck Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 86%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 22 practices in Milton Keynes with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (93%). 114 patients answered the survey (response rate 29%).
| Survey question | Purbeck Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 97% | 80% | 77% |
| Easy to contact by phone | 88% | 63% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 86% | 61% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 94% | 75% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 238 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Purbeck Health Centre is Good, published in November 2020. All 5 key questions are rated Good. It held the same rating in the report before (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,091 patients were registered at Purbeck Health Centre in September 2026, up 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,005 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.4 |
| August 2024 | 2.4 | 3.5 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.0 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,878 appointments a month, or 473 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Purbeck Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 479 | 510 |
| Face to face | 69% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), depression (20.8% against 14.3%) and high blood pressure (20.0% against 15.2%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 20.0% | 15.2% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Purbeck Health Centre, Stantonbury, Milton Keynes, MK14 6BL. Phone: 01908 318989. Website: www.purbeckhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millrise Medical Practice | 1.4 km | 94% |
| Orchard Surgery | 1.9 km | 78% |
| Dr J.A. Gilby & Alyson Turner | 2.8 km | 77% |
| Birches Head Medical Centre | 3.1 km | 86% |
| Lucie Wedgwood Surgery Limited | 4.4 km | 84% |
- Dr J.A. Gilby & Alyson Turner (77% overall experience good)
- Millrise Medical Practice (94% overall experience good)
- Orchard Surgery (78% overall experience good)
How do patients rate Purbeck Health Centre?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Purbeck Health Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Purbeck Health Centre?
6,091 patients were registered in September 2026, up 2.5% on a year earlier.
What is Purbeck Health Centre's CQC rating?
Good overall, published in November 2020.
How many GPs does Purbeck Health Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,005 patients per GP against 2,171 across England.
Are appointments at Purbeck Health Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Purbeck Health Centre's phone number?
01908 318989.