Westcroft Health Centre, Milton Keynes: patient reviews and CQC rating
Westcroft Health Centre is a GP practice in Milton Keynes with 16,191 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 5.7 full-time-equivalent qualified GPs, or 2,837 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcroft Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 68%, above the England figure of 58%. Its weakest is the share who described their overall experience of the practice as good: 68%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 16th of the 22 practices in Milton Keynes with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (65%). 116 patients answered the survey (response rate 25%).
| Survey question | Westcroft Health Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 51% | 52% | 57% |
| Easy to contact via the website | 68% | 60% | 58% |
| Easy to contact via the NHS App | 62% | 52% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 64% | 71% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 149 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westcroft Health Centre is Good, published in January 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,191 patients were registered at Westcroft Health Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,837 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 8.5 |
| August 2024 | 5.3 | 9.6 |
| August 2025 | 5.3 | 8.5 |
| August 2026 | 5.7 | 8.9 |
From June 2026 to August 2026 the practice recorded 6,965 appointments a month, or 430 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 62% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Westcroft Health Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 430 | 521 | 510 |
| Face to face | 56% | 62% | 63% |
| Same day as booked | 62% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.5% | 14.3% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Westcroft Health Centre, 1 Savill Lane, Westcroft, Milton Keynes, MK4 4EN. Phone: 01908 520545.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whaddon House Surgery | 2.1 km | 76% |
| Whitehouse Surgery | 3.4 km | 44% |
| Parkside Medical Centre | 3.4 km | 56% |
| Ashfield Medical Centre | 4.2 km | 62% |
| Central Milton Keynes Medical Centre | 4.2 km | 65% |
- Dr H. Ullah & Partners (72% overall experience good)
- Parkside Medical Centre (56% overall experience good)
- Westfield Road Surgery (76% overall experience good)
How do patients rate Westcroft Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Westcroft Health Centre as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Westcroft Health Centre?
16,191 patients were registered in September 2026, down 2.5% on a year earlier.
What is Westcroft Health Centre's CQC rating?
Good overall, published in January 2023.
How many GPs does Westcroft Health Centre have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,837 patients per GP against 2,171 across England.
Are appointments at Westcroft Health Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcroft Health Centre's phone number?
01908 520545.