South West PCN: primary care network practices and patient survey
South West PCN is a primary care network of 4 GP practices with 51,080 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,124 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in South West PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at Parkside Medical Centre to 76% at Westfield Road Surgery, with a median of 70% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Westfield Road Surgery has the highest share finding it easy to get through by phone (60%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westfield Road Surgery | 8,988 | 76% | 60% | Good | 3,371 |
| Dr H. Ullah & Partners | 16,146 | 72% | 47% | Good | 3,500 |
| Westcroft Health Centre | 16,191 | 68% | 51% | Good | 2,837 |
| Parkside Medical Centre | 9,755 | 56% | 39% | Requires improvement | 2,898 |
Results for the network as a whole, from 424 responses, against Central East and England.
| Survey question | South West PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 52% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 64% | 71% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 3,124 registered patients per full-time-equivalent qualified GP in South West PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 424 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | South West PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 3,124 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 424 | 521 | 510 |
| Face-to-face appointments | 74% | 62% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 13% | 17% | 19% |
Relative to England, the register furthest below England's rate at practices in South West PCN is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | South West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% | 6,897 |
| Depression | 18+ yrs | 12.1% | 14.3% | 4,773 |
| Diabetes | 17+ yrs | 7.8% | 7.9% | 3,123 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 2,665 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 1,052 |
| Cancer | All ages | 2.4% | 3.8% | 1,235 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 1,006 |
| COPD | All ages | 1.7% | 1.9% | 903 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 703 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 563 |
| Serious mental illness | All ages | 0.9% | 1.0% | 454 |
| Heart failure | All ages | 0.8% | 1.1% | 409 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 268 |
| Dementia | All ages | 0.6% | 0.8% | 302 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 234 |
| Learning disability | All ages | 0.6% | 0.6% | 288 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 173 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 32 |
| Palliative care | All ages | 0.2% | 0.6% | 105 |
- Ascent PCN (3 practices)
- Crown PCN (2 practices)
- East Mk PCN (4 practices)
- Nexus Mk PCN (5 practices)
- Onemk PCN (2 practices)
- Unity (Bedford) PCN (6 practices)
Which practices are in South West PCN?
Dr H. Ullah & Partners, Parkside Medical Centre, Westcroft Health Centre and Westfield Road Surgery.
How do patients rate South West PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does South West PCN cover?
51,080 registered patients across 4 practices in September 2026.
How many patients per GP does South West PCN have?
3,124 per full-time-equivalent qualified GP, against 2,171 across England.