Crown PCN: primary care network practices and patient survey
Crown PCN is a primary care network of 2 GP practices with 36,143 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,422 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Crown PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at Whaddon House Surgery to 82% at The Red House Surgery, with a median of 79% (England: 77%). None differs from England by more than the survey's margin of error. The Red House Surgery has the highest share finding it easy to get through by phone (61%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Red House Surgery | 14,267 | 82% | 61% | Good | 2,175 |
| Whaddon House Surgery | 21,876 | 76% | 44% | Outstanding | 2,617 |
Results for the network as a whole, from 223 responses, against Central East and England.
| Survey question | Crown PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 52% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,422 registered patients per full-time-equivalent qualified GP in Crown PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 692 appointments a month per 1,000 patients (England: 510), 55% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.3% over the year (England: shrank 1.1%).
| Measure | Crown PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,422 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 692 | 521 | 510 |
| Face-to-face appointments | 55% | 62% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 19% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Crown PCN is heart failure (1.6% against 1.1%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Crown PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% | 6,390 |
| Depression | 18+ yrs | 13.7% | 14.3% | 3,787 |
| Diabetes | 17+ yrs | 9.7% | 7.9% | 2,738 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 2,645 |
| Cancer | All ages | 3.9% | 3.8% | 1,387 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,041 |
| COPD | All ages | 2.6% | 1.9% | 926 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 873 |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% | 625 |
| Heart failure | All ages | 1.6% | 1.1% | 565 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 557 |
| Serious mental illness | All ages | 0.9% | 1.0% | 320 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 248 |
| Dementia | All ages | 0.9% | 0.8% | 311 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 217 |
| Learning disability | All ages | 0.5% | 0.6% | 186 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 64 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 178 |
| Palliative care | All ages | 0.2% | 0.6% | 86 |
- Ascent PCN (3 practices)
- East Mk PCN (4 practices)
- Nexus Mk PCN (5 practices)
- Onemk PCN (2 practices)
- South West PCN (4 practices)
- Unity (Bedford) PCN (6 practices)
Which practices are in Crown PCN?
The Red House Surgery and Whaddon House Surgery.
How do patients rate Crown PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Crown PCN cover?
36,143 registered patients across 2 practices in September 2026.
How many patients per GP does Crown PCN have?
2,422 per full-time-equivalent qualified GP, against 2,171 across England.