Onemk PCN: primary care network practices and patient survey
Onemk PCN is a primary care network of 2 GP practices with 38,768 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,831 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Onemk PCN with survey results, the share of patients describing their overall experience as good ranges from 44% at Whitehouse Surgery to 55% at Brooklands Health Centre, with a median of 49% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Brooklands Health Centre has the highest share finding it easy to get through by phone (17%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Brooklands Health Centre | 22,293 | 55% | 17% | Good | 3,852 |
| Whitehouse Surgery | 16,475 | 44% | 16% | Good | 3,802 |
Results for the network as a whole, from 178 responses, against Central East and England.
| Survey question | Onemk PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 50% | 75% | 77% |
| Easy to contact by phone | 17% | 52% | 57% |
| Easy to contact via the website | 37% | 60% | 58% |
| Easy to contact via the NHS App | 30% | 52% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 38% | 71% | 73% |
| Wait for appointment about right | 33% | 69% | 69% |
| Listened to well | 68% | 86% | 87% |
| Treated with care and concern | 71% | 85% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
There are 3,831 registered patients per full-time-equivalent qualified GP in Onemk PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 352 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
6% of registered patients are aged 65 or over (England: 19%). Lists grew by 3.2% over the year (England: shrank 1.1%).
| Measure | Onemk PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 3,831 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 352 | 521 | 510 |
| Face-to-face appointments | 66% | 62% | 63% |
| Same day as booked | 38% | 48% | 45% |
| Did not attend | 8% | 4% | 4% |
| Patients aged 65 or over | 6% | 17% | 19% |
Relative to England, the register furthest below England's rate at practices in Onemk PCN is palliative care (0.1% against 0.6%).
| Condition register | Age group | Onemk PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 8.1% | 14.3% | 2,174 |
| High blood pressure | All ages | 7.3% | 15.2% | 2,711 |
| Diabetes | 17+ yrs | 5.3% | 7.9% | 1,452 |
| Asthma | 6+ yrs | 3.7% | 6.6% | 1,256 |
| Cancer | All ages | 1.3% | 3.8% | 472 |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% | 319 |
| Coronary heart disease | All ages | 1.0% | 3.0% | 378 |
| COPD | All ages | 0.7% | 1.9% | 252 |
| Serious mental illness | All ages | 0.7% | 1.0% | 247 |
| Stroke and TIA | All ages | 0.5% | 1.9% | 198 |
| Atrial fibrillation | All ages | 0.5% | 2.2% | 175 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 123 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 101 |
| Learning disability | All ages | 0.3% | 0.6% | 117 |
| Heart failure | All ages | 0.3% | 1.1% | 116 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 13 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 56 |
| Dementia | All ages | 0.1% | 0.8% | 45 |
| Palliative care | All ages | 0.1% | 0.6% | 32 |
- Ascent PCN (3 practices)
- Crown PCN (2 practices)
- East Mk PCN (4 practices)
- Nexus Mk PCN (5 practices)
- South West PCN (4 practices)
- Unity (Bedford) PCN (6 practices)
Which practices are in Onemk PCN?
Brooklands Health Centre and Whitehouse Surgery.
How do patients rate Onemk PCN?
50% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Onemk PCN cover?
38,768 registered patients across 2 practices in September 2026.
How many patients per GP does Onemk PCN have?
3,831 per full-time-equivalent qualified GP, against 2,171 across England.