Brooklands Health Centre, Milton Keynes: patient reviews and CQC rating
Brooklands Health Centre is a GP practice in Milton Keynes with 22,293 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 5.8 full-time-equivalent qualified GPs, or 3,852 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brooklands Health Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 82%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 21st of the 22 practices in Milton Keynes with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (35%). 96 patients answered the survey (response rate 16%).
| Survey question | Brooklands Health Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 55% | 75% | 77% |
| Easy to contact by phone | 17% | 52% | 57% |
| Easy to contact via the website | 32% | 60% | 58% |
| Easy to contact via the NHS App | 34% | 52% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 41% | 71% | 73% |
| Wait for appointment about right | 32% | 69% | 69% |
| Listened to well | 69% | 86% | 87% |
| Treated with care and concern | 71% | 85% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
CQC's overall rating for Brooklands Health Centre is Good, published in June 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,293 patients were registered at Brooklands Health Centre in September 2026, up 0.9% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 3,852 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 5.7 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 5.8 | 5.8 |
From June 2026 to August 2026 the practice recorded 7,135 appointments a month, or 320 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 38% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Brooklands Health Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 320 | 521 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 23% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.1% against 0.8%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.4% | 14.3% |
| High blood pressure | All ages | 6.2% | 15.2% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.7% | 74.9% |
Brooklands Health Centre, Montague Crescent, Brooklands, Milton Keynes, MK10 7LN. Phone: 01908 874444.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Milton Keynes Village Surgery | 1.6 km | 84% |
| Walnut Tree Health Centre | 2.9 km | 73% |
| Asplands Medical Centre | 4.0 km | 87% |
| The Grove Surgery | 4.8 km | 77% |
| Fishermead Medical Centre | 5.1 km | 79% |
- Whitehouse Surgery (44% overall experience good)
How do patients rate Brooklands Health Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Brooklands Health Centre as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at Brooklands Health Centre?
22,293 patients were registered in September 2026, up 0.9% on a year earlier.
What is Brooklands Health Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does Brooklands Health Centre have?
5.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,852 patients per GP against 2,171 across England.
Are appointments at Brooklands Health Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brooklands Health Centre's phone number?
01908 874444.