The Grove Surgery, Milton Keynes: patient reviews and CQC rating
The Grove Surgery is a GP practice in Milton Keynes with 7,995 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 2.3 full-time-equivalent qualified GPs, or 3,407 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 22 practices in Milton Keynes with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (71%). 108 patients answered the survey (response rate 22%).
| Survey question | The Grove Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 64% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 71% | 71% | 73% |
| Wait for appointment about right | 81% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for The Grove Surgery is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,995 patients were registered at The Grove Surgery in September 2026, down 7.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,407 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.7 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 4,327 appointments a month, or 541 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 51% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Grove Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 521 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for atrial fibrillation (0.8% against 2.2%), palliative or supportive care needs (0.3% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.3% | 14.3% |
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 46.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.1% | 74.9% |
The Grove Surgery, Farthing Grove, Netherfield, Milton Keynes, MK6 4NG. Phone: 0844 477 2478. Website: www.thegrovesurgery-netherfield.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashfield Medical Centre | 0.5 km | 62% |
| Fishermead Medical Centre | 1.6 km | 79% |
| Walnut Tree Health Centre | 3.0 km | 73% |
| Parkside Medical Centre | 3.0 km | 56% |
| Dr H. Ullah & Partners | 3.1 km | 72% |
- Ashfield Medical Centre (62% overall experience good)
- Central Milton Keynes Medical Centre (65% overall experience good)
- Milton Keynes Village Surgery (84% overall experience good)
How do patients rate The Grove Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Grove Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at The Grove Surgery?
7,995 patients were registered in September 2026, down 7.8% on a year earlier.
What is The Grove Surgery's CQC rating?
Good overall, published in October 2020.
How many GPs does The Grove Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,407 patients per GP against 2,171 across England.
Are appointments at The Grove Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Surgery's phone number?
0844 477 2478.