Westfield Road Surgery, Milton Keynes: patient reviews and CQC rating
Westfield Road Surgery is a GP practice in Milton Keynes with 8,988 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.7 full-time-equivalent qualified GPs, or 3,371 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westfield Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 10th of the 22 practices in Milton Keynes with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (79%). 104 patients answered the survey (response rate 26%).
| Survey question | Westfield Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 60% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 69% | 71% | 73% |
| Wait for appointment about right | 83% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 443 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westfield Road Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,988 patients were registered at Westfield Road Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,371 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.4 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,766 appointments a month, or 419 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 45% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Westfield Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 521 | 510 |
| Face to face | 82% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), stroke or TIA (1.0% against 1.9%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| COPD | All ages | 2.6% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Westfield Road Surgery, 11 Westfield Road, Bletchley, Milton Keynes, MK2 2DJ. Phone: 01908 377103. Website: www.westfieldroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr H. Ullah & Partners | 0.3 km | 72% |
| The Red House Surgery | 0.5 km | 82% |
| Parkside Medical Centre | 1.4 km | 56% |
| Whaddon House Surgery | 2.7 km | 76% |
| Ashfield Medical Centre | 3.0 km | 62% |
- Dr H. Ullah & Partners (72% overall experience good)
- Parkside Medical Centre (56% overall experience good)
- Westcroft Health Centre (68% overall experience good)
How do patients rate Westfield Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Westfield Road Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Westfield Road Surgery?
8,988 patients were registered in September 2026, up 0.8% on a year earlier.
What is Westfield Road Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Westfield Road Surgery have?
2.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,371 patients per GP against 2,171 across England.
Are appointments at Westfield Road Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westfield Road Surgery's phone number?
01908 377103.