Watling Street Practice, Milton Keynes: patient reviews and CQC rating
Watling Street Practice is a GP practice in Milton Keynes with 41,669 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 19.3 full-time-equivalent qualified GPs, or 2,164 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Watling Street Practice
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 11th of the 22 practices in Milton Keynes with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 153 patients answered the survey (response rate 28%).
| Survey question | Watling Street Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 71% | 71% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Watling Street Practice is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
41,669 patients were registered at Watling Street Practice in September 2026, up 1.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 19.3 full-time-equivalent qualified GPs, there are 2,164 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 10.7 nurses and 16.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 6.9 |
| August 2024 | 3.9 | 5.6 |
| August 2025 | 21.3 | 25.3 |
| August 2026 | 19.3 | 25.9 |
From June 2026 to August 2026 the practice recorded 20,788 appointments a month, or 499 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 43% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Watling Street Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 521 | 510 |
| Face to face | 82% | 62% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
29% of the practice's patients live in the MK8 postcode district, followed by MK5 (27%), MK11 (13%) and MK19 (9%). 86% live in Milton Keynes, the council area the practice is in.
Watling Street Practice, The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA. Phone: 01908 260382. Website: www.stonymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Stonedean Practice | 0.0 km | 87% |
| Dr S A Mushtaq & Partners | 2.6 km | 70% |
| Whitehouse Surgery | 3.5 km | 44% |
| Oakridge Park Medical Centre | 5.3 km | 71% |
| Purbeck Health Centre | 5.5 km | 65% |
How do patients rate Watling Street Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Watling Street Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Watling Street Practice?
41,669 patients were registered in September 2026, up 1.0% on a year earlier.
What is Watling Street Practice's CQC rating?
Good overall, published in February 2016.
How many GPs does Watling Street Practice have?
19.3 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 2,164 patients per GP against 2,171 across England.
Are appointments at Watling Street Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Watling Street Practice's phone number?
01908 260382.