Millrise Medical Practice, Stoke On Trent: patient reviews and CQC rating
Millrise Medical Practice is a GP practice in Stoke On Trent with 7,985 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 3.3 full-time-equivalent qualified GPs, or 2,454 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millrise Medical Practice
Its best result against England is the share who described their overall experience of the practice as good: 94%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 52 practices in Stoke On Trent with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (82%). 119 patients answered the survey (response rate 30%).
| Survey question | Millrise Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 94% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 99% | 90% | 90% |
CQC's overall rating for Millrise Medical Practice is Good, published in July 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,985 patients were registered at Millrise Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,454 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.7 |
| August 2024 | 3.3 | 4.3 |
| August 2025 | 3.3 | 4.1 |
| August 2026 | 3.3 | 6.0 |
From June 2026 to August 2026 the practice recorded 4,833 appointments a month, or 605 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Millrise Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 479 | 510 |
| Face to face | 49% | 66% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), COPD (3.7% against 1.9%) and atrial fibrillation (4.0% against 2.2%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.3% | 14.3% |
| High blood pressure | All ages | 22.0% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| COPD | All ages | 3.7% | 1.9% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Millrise Medical Practice, Millrise Road, Milton, Stoke On Trent, ST2 7BW. Phone: 01782 536600. Website: www.millrisemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Purbeck Health Centre | 1.4 km | 97% |
| Birches Head Medical Centre | 1.7 km | 86% |
| Orchard Surgery | 2.1 km | 78% |
| Dr J.A. Gilby & Alyson Turner | 2.4 km | 77% |
| Dr VSR Chadalavada & Partners | 3.1 km | 82% |
- Dr J.A. Gilby & Alyson Turner (77% overall experience good)
- Orchard Surgery (78% overall experience good)
- Purbeck Health Centre (97% overall experience good)
How do patients rate Millrise Medical Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Millrise Medical Practice as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Millrise Medical Practice?
7,985 patients were registered in September 2026, down 1.0% on a year earlier.
What is Millrise Medical Practice's CQC rating?
Good overall, published in July 2023.
How many GPs does Millrise Medical Practice have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,454 patients per GP against 2,171 across England.
Are appointments at Millrise Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millrise Medical Practice's phone number?
01782 536600.