Moorcroft Medical Centre, Stoke-on-trent: patient reviews and CQC rating
Moorcroft Medical Centre is a GP practice in Stoke-on-trent with 12,445 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 4.4 full-time-equivalent qualified GPs, or 2,824 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moorcroft Medical Centre
Its result closest to England is the share who said they were treated with care and concern: 85%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 52nd of the 52 practices in Stoke On Trent with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (66%). 96 patients answered the survey (response rate 19%).
| Survey question | Moorcroft Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 63% | 80% | 77% |
| Easy to contact by phone | 42% | 63% | 57% |
| Easy to contact via the website | 35% | 59% | 58% |
| Easy to contact via the NHS App | 34% | 61% | 54% |
| Reception team helpful | 73% | 86% | 85% |
| Last contact good | 58% | 76% | 73% |
| Wait for appointment about right | 59% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
CQC's overall rating for Moorcroft Medical Centre is Good, published in November 2021. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,445 patients were registered at Moorcroft Medical Centre in September 2026, down 7.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,824 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 7.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 5.6 |
| August 2024 | 3.8 | 5.5 |
| August 2025 | 3.8 | 5.7 |
| August 2026 | 4.4 | 6.5 |
From June 2026 to August 2026 the practice recorded 4,590 appointments a month, or 369 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 62% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Moorcroft Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 369 | 479 | 510 |
| Face to face | 57% | 66% | 63% |
| Same day as booked | 62% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), depression (21.2% against 14.3%) and epilepsy (1.2% against 0.8%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 42.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.3 years for women and 73.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.6% | 74.9% |
Moorcroft Medical Centre, 10 Botteslow Street, Stoke-on-trent, ST1 3NJ. Phone: 01782 281806. Website: www.moorcroftmedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr M Keersmaekers & Partners | 0.1 km | 68% |
| Dr VSR Chadalavada & Partners | 0.6 km | 82% |
| Norfolk Street Surgery | 1.1 km | 76% |
| Birches Head Medical Centre | 1.8 km | 86% |
| Cobridge Surgery | 1.9 km | 71% |
- Cambridge House Surgery (89% overall experience good)
- Dr M Keersmaekers & Partners (68% overall experience good)
- Potteries Medical Centre (90% overall experience good)
How do patients rate Moorcroft Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Moorcroft Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Moorcroft Medical Centre?
12,445 patients were registered in September 2026, down 7.0% on a year earlier.
What is Moorcroft Medical Centre's CQC rating?
Good overall, published in November 2021.
How many GPs does Moorcroft Medical Centre have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,824 patients per GP against 2,171 across England.
Are appointments at Moorcroft Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moorcroft Medical Centre's phone number?
01782 281806.