Cambridge House Surgery, Stoke-on-trent: patient reviews and CQC rating
Cambridge House Surgery is a GP practice in Stoke-on-trent with 4,511 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 1.3 full-time-equivalent qualified GPs, or 3,383 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cambridge House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 12th of the 52 practices in Stoke On Trent with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (93%). 84 patients answered the survey (response rate 22%).
| Survey question | Cambridge House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 87% | 63% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 61% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 71% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 162 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cambridge House Surgery is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,511 patients were registered at Cambridge House Surgery in September 2026, up 11.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,383 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,885 appointments a month, or 418 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Cambridge House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 418 | 479 | 510 |
| Face to face | 77% | 66% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%), COPD (4.5% against 1.9%) and epilepsy (1.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.3% | 14.3% |
| High blood pressure | All ages | 22.1% | 15.2% |
| Diabetes | 17+ yrs | 13.0% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| COPD | All ages | 4.5% | 1.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Learning disability | All ages | 1.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Cambridge House Surgery, 231-251 Dawlish Drive, Bentilee, Stoke-on-trent, ST2 0EU. Phone: 01782 219075. Website: www.cambridgehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Potteries Medical Centre | 0.9 km | 90% |
| Werrington Village Surgery | 2.2 km | 90% |
| Adderley Green Surgery | 2.5 km | 79% |
| Glebedale Medical Practice | 2.8 km | 68% |
| Moorcroft Medical Centre | 2.9 km | 63% |
- Dr M Keersmaekers & Partners (68% overall experience good)
- Moorcroft Medical Centre (63% overall experience good)
- Potteries Medical Centre (90% overall experience good)
How do patients rate Cambridge House Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Cambridge House Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Cambridge House Surgery?
4,511 patients were registered in September 2026, up 11.5% on a year earlier.
What is Cambridge House Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Cambridge House Surgery have?
1.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,383 patients per GP against 2,171 across England.
Are appointments at Cambridge House Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cambridge House Surgery's phone number?
01782 219075.