Glebedale Medical Practice, Stoke On Trent: patient reviews and CQC rating
Glebedale Medical Practice is a GP practice in Stoke On Trent with 10,767 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 5.6 full-time-equivalent qualified GPs, or 1,919 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glebedale Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 68%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 50th of the 52 practices in Stoke On Trent with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (75%). 100 patients answered the survey (response rate 20%).
| Survey question | Glebedale Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 61% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 73% | 75% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glebedale Medical Practice is Good, published in December 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (May 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,767 patients were registered at Glebedale Medical Practice in September 2026, down 3.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,919 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 6.7 |
| August 2024 | 5.2 | 7.3 |
| August 2025 | 5.2 | 8.4 |
| August 2026 | 5.6 | 8.8 |
From June 2026 to August 2026 the practice recorded 5,382 appointments a month, or 500 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 73% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Glebedale Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 500 | 479 | 510 |
| Face to face | 36% | 66% | 63% |
| Same day as booked | 73% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.4% against 0.8%), COPD (3.2% against 1.9%) and a learning disability (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Glebedale Medical Practice, Fenton Health Centre, Glebedale Road, Fenton, Stoke On Trent, ST4 3AQ. Phone: 01782 743121. Website: www.glebedalemedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Honeywall Medical Practice | 1.9 km | 91% |
| Adderley Green Surgery | 1.9 km | 79% |
| Longton Hall Surgery | 2.0 km | 88% |
| Norfolk Street Surgery | 2.3 km | 76% |
| Mayfield Surgery | 2.6 km | 88% |
- Belgrave Medical Centre (90% overall experience good)
- Dunrobin Street Medical Centre (86% overall experience good)
- Longton Hall Surgery (88% overall experience good)
- Mayfield Surgery (88% overall experience good)
How do patients rate Glebedale Medical Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Glebedale Medical Practice as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Glebedale Medical Practice?
10,767 patients were registered in September 2026, down 3.4% on a year earlier.
What is Glebedale Medical Practice's CQC rating?
Good overall, published in December 2022.
How many GPs does Glebedale Medical Practice have?
5.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,919 patients per GP against 2,171 across England.
Are appointments at Glebedale Medical Practice face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glebedale Medical Practice's phone number?
01782 743121.