Longton Hall Surgery, Stoke-on-trent: patient reviews and CQC rating
Longton Hall Surgery is a GP practice in Stoke-on-trent with 9,511 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 3.6 full-time-equivalent qualified GPs, or 2,644 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Longton Hall Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 13th of the 52 practices in Stoke On Trent with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (92%). 97 patients answered the survey (response rate 24%).
| Survey question | Longton Hall Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 89% | 63% | 57% |
| Easy to contact via the website | 42% | 59% | 58% |
| Easy to contact via the NHS App | 43% | 61% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 94% | 75% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 99% of 488 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Longton Hall Surgery is Good, published in October 2022. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,511 patients were registered at Longton Hall Surgery in September 2026, up 6.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,644 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 6,007 appointments a month, or 632 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 63% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Longton Hall Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 632 | 479 | 510 |
| Face to face | 89% | 66% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.8% against 14.3%), COPD (3.1% against 1.9%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.8% | 14.3% |
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Longton Hall Surgery, Longton South Primary Care Centre, Greendock Street, Stoke-on-trent, ST3 2NA. Phone: 01782 948988.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Surgery | 0.6 km | 88% |
| Adderley Green Surgery | 0.7 km | 79% |
| Dunrobin Street Medical Centre | 0.8 km | 86% |
| Belgrave Medical Centre | 1.0 km | 90% |
| Blurton Medical Practice | 1.9 km | 92% |
- Belgrave Medical Centre (90% overall experience good)
- Dunrobin Street Medical Centre (86% overall experience good)
- Glebedale Medical Practice (68% overall experience good)
- Mayfield Surgery (88% overall experience good)
How do patients rate Longton Hall Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Longton Hall Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Longton Hall Surgery?
9,511 patients were registered in September 2026, up 6.1% on a year earlier.
What is Longton Hall Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does Longton Hall Surgery have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,644 patients per GP against 2,171 across England.
Are appointments at Longton Hall Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Longton Hall Surgery's phone number?
01782 948988.