Mayfield Surgery, Stoke On Trent: patient reviews and CQC rating
Mayfield Surgery is a GP practice in Stoke On Trent with 9,251 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 5.9 full-time-equivalent qualified GPs, or 1,571 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mayfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 14th of the 52 practices in Stoke On Trent with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (74%). 102 patients answered the survey (response rate 31%).
| Survey question | Mayfield Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 67% | 63% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 61% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 83% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 276 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mayfield Surgery is Good, published in October 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (March 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
9,251 patients were registered at Mayfield Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,571 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 4.6 | 5.7 |
| August 2025 | 5.9 | 7.0 |
| August 2026 | 5.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,235 appointments a month, or 566 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Mayfield Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 479 | 510 |
| Face to face | 50% | 66% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), heart failure (2.3% against 1.1%) and COPD (3.8% against 1.9%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 27.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 27.5% | 15.2% |
| Depression | 18+ yrs | 17.8% | 14.3% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| COPD | All ages | 3.8% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.0% | 74.9% |
Mayfield Surgery, 54 Trentham Road, Longton, Stoke On Trent, ST3 4DW. Phone: 01782 315654. Website: www.mayfieldsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dunrobin Street Medical Centre | 0.3 km | 86% |
| Belgrave Medical Centre | 0.4 km | 90% |
| Longton Hall Surgery | 0.6 km | 88% |
| Adderley Green Surgery | 1.0 km | 79% |
| Blurton Medical Practice | 1.9 km | 92% |
- Belgrave Medical Centre (90% overall experience good)
- Dunrobin Street Medical Centre (86% overall experience good)
- Glebedale Medical Practice (68% overall experience good)
- Longton Hall Surgery (88% overall experience good)
How do patients rate Mayfield Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Mayfield Surgery as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Mayfield Surgery?
9,251 patients were registered in September 2026, up 1.0% on a year earlier.
What is Mayfield Surgery's CQC rating?
Good overall, published in October 2023.
How many GPs does Mayfield Surgery have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,571 patients per GP against 2,171 across England.
Are appointments at Mayfield Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mayfield Surgery's phone number?
01782 315654.