Belgrave Medical Centre, Stoke On Trent: patient reviews and CQC rating
Belgrave Medical Centre is a GP practice in Stoke On Trent with 14,552 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 5.3 full-time-equivalent qualified GPs, or 2,749 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Belgrave Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 52 practices in Stoke On Trent with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (75%). 110 patients answered the survey (response rate 19%).
| Survey question | Belgrave Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 61% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 98% | 87% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 242 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Belgrave Medical Centre is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,552 patients were registered at Belgrave Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,749 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.8 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.2 |
| August 2024 | 4.2 | 6.1 |
| August 2025 | 4.7 | 6.3 |
| August 2026 | 5.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 9,048 appointments a month, or 622 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 68% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Belgrave Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 622 | 479 | 510 |
| Face to face | 53% | 66% | 63% |
| Same day as booked | 68% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), depression (22.8% against 14.3%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 33.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.8% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Belgrave Medical Centre, 116 Belgrave Road, Dresden, Stoke On Trent, ST3 4LR. Phone: 01782 593344. Website: www.bmcgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dunrobin Street Medical Centre | 0.3 km | 86% |
| Mayfield Surgery | 0.4 km | 88% |
| Longton Hall Surgery | 1.0 km | 88% |
| Adderley Green Surgery | 1.4 km | 79% |
| Blurton Medical Practice | 1.8 km | 92% |
- Dunrobin Street Medical Centre (86% overall experience good)
- Glebedale Medical Practice (68% overall experience good)
- Longton Hall Surgery (88% overall experience good)
- Mayfield Surgery (88% overall experience good)
How do patients rate Belgrave Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Belgrave Medical Centre as good, above the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Belgrave Medical Centre?
14,552 patients were registered in September 2026, down 2.4% on a year earlier.
What is Belgrave Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does Belgrave Medical Centre have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,749 patients per GP against 2,171 across England.
Are appointments at Belgrave Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Belgrave Medical Centre's phone number?
01782 593344.