Dunrobin Street Medical Centre, Stoke On Trent: patient reviews and CQC rating
Dunrobin Street Medical Centre is a GP practice in Stoke On Trent with 5,233 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 3.6 full-time-equivalent qualified GPs, or 1,454 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dunrobin Street Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 52 practices in Stoke On Trent with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (86%). 108 patients answered the survey (response rate 24%).
| Survey question | Dunrobin Street Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 83% | 63% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 185 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dunrobin Street Medical Centre is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,233 patients were registered at Dunrobin Street Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,454 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 1,993 appointments a month, or 381 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dunrobin Street Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 479 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), heart failure (2.0% against 1.1%) and chronic kidney disease (8.4% against 4.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.3% | 15.2% |
| Depression | 18+ yrs | 18.7% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Dunrobin Street Medical Centre, Medical Centre, Dunrobin Street, Longton, Stoke On Trent, ST3 4LN. Phone: 01782 590040. Website: www.dunrobinstreetmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Belgrave Medical Centre | 0.3 km | 90% |
| Mayfield Surgery | 0.3 km | 88% |
| Longton Hall Surgery | 0.8 km | 88% |
| Adderley Green Surgery | 1.2 km | 79% |
| Dr Raju and Partners | 1.9 km | 98% |
- Belgrave Medical Centre (90% overall experience good)
- Glebedale Medical Practice (68% overall experience good)
- Longton Hall Surgery (88% overall experience good)
- Mayfield Surgery (88% overall experience good)
How do patients rate Dunrobin Street Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Dunrobin Street Medical Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Dunrobin Street Medical Centre?
5,233 patients were registered in September 2026, down 2.4% on a year earlier.
What is Dunrobin Street Medical Centre's CQC rating?
Good overall, published in June 2022.
How many GPs does Dunrobin Street Medical Centre have?
3.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,454 patients per GP against 2,171 across England.
Are appointments at Dunrobin Street Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dunrobin Street Medical Centre's phone number?
01782 590040.