Orpington PCN: primary care network practices and patient survey
Orpington PCN is a primary care network of 9 GP practices with 62,767 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,520 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Orpington PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at The Whitehouse Surgery to 87% at The Family Surgery, with a median of 71% (England: 77%). 1 is above England and 3 below by more than the survey's margin of error. Bank House Surgery has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Family Surgery | 4,281 | 87% | 80% | Good | 2,867 |
| Green Street Green Medical Centre | 6,985 | 82% | 41% | Good | 2,000 |
| Bank House Surgery | 3,377 | 80% | 81% | – | 3,077 |
| Kelsey Park Farm House | 1,480 | 77% | 62% | Good | 1,542 |
| Ballater Surgery | 10,446 | 71% | 61% | Good | 2,325 |
| Chelsfield Surgery | 8,933 | 70% | 35% | Requires improvement | 3,350 |
| Knoll Medical Practice | 14,663 | 68% | 35% | Good | 2,444 |
| Tudor Way Surgery | 8,594 | 58% | 45% | Good | 3,207 |
| The Whitehouse Surgery | 4,008 | 54% | 55% | Good | 1,978 |
Results for the network as a whole, from 931 responses, against South East London and England.
| Survey question | Orpington PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 82% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,520 registered patients per full-time-equivalent qualified GP in Orpington PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 420 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Orpington PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,520 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 420 | 399 | 510 |
| Face-to-face appointments | 53% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| Did not attend | 3% | 7% | 4% |
| Patients aged 65 or over | 22% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Orpington PCN is palliative care (1.7% against 0.6%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Orpington PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% | 9,498 |
| Depression | 18+ yrs | 11.8% | 14.3% | 5,926 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 3,667 |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% | 3,513 |
| Asthma | 6+ yrs | 5.6% | 6.6% | 3,310 |
| Cancer | All ages | 4.5% | 3.8% | 2,819 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,988 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,869 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,355 |
| Dementia | All ages | 2.0% | 0.8% | 1,240 |
| Palliative care | All ages | 1.7% | 0.6% | 1,076 |
| COPD | All ages | 1.4% | 1.9% | 857 |
| Heart failure | All ages | 1.0% | 1.1% | 612 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 464 |
| Serious mental illness | All ages | 0.7% | 1.0% | 473 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 370 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 182 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 279 |
| Learning disability | All ages | 0.4% | 0.6% | 231 |
- Beckenham PCN (5 practices)
- Bromley Connect PCN (3 practices)
- Five Elms PCN (5 practices)
- Hayes Wick PCN (5 practices)
- Mottingham, Downham & Chislehurst PCN (2 practices)
- Penge PCN (6 practices)
- The Crays Collaborative PCN (6 practices)
Which practices are in Orpington PCN?
Ballater Surgery, Bank House Surgery, Chelsfield Surgery, Green Street Green Medical Centre, Kelsey Park Farm House, Knoll Medical Practice, The Family Surgery, The Whitehouse Surgery and Tudor Way Surgery.
How do patients rate Orpington PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Orpington PCN cover?
62,767 registered patients across 9 practices in September 2026.
How many patients per GP does Orpington PCN have?
2,520 per full-time-equivalent qualified GP, against 2,171 across England.