Tudor Way Surgery, Orpington: patient reviews and CQC rating
Tudor Way Surgery is a GP practice in Orpington with 8,594 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 2.7 full-time-equivalent qualified GPs, or 3,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tudor Way Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Its weakest is the share who described their overall experience of the practice as good: 58%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 13th of the 15 practices in Orpington with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (72%). 109 patients answered the survey (response rate 27%).
| Survey question | Tudor Way Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 58% | 76% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 45% | 58% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 71% | 85% | 85% |
| Last contact good | 57% | 73% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 201 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tudor Way Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,594 patients were registered at Tudor Way Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,207 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.7 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,520 appointments a month, or 293 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Tudor Way Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 293 | 399 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 5.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Tudor Way Surgery, Tudor Way, Petts Wood, Orpington, BR5 1LH. Phone: 01689 820268. Website: www.thetudorwaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Whitehouse Surgery | 0.5 km | 54% |
| Ballater Surgery | 1.4 km | 71% |
| Poverest Medical Centre | 1.6 km | 61% |
| The Crescent Surgery | 1.9 km | 55% |
| Knoll Medical Practice | 2.2 km | 68% |
- Ballater Surgery (71% overall experience good)
- Bank House Surgery (80% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Green Street Green Medical Centre (82% overall experience good)
- Kelsey Park Farm House (77% overall experience good)
- Knoll Medical Practice (68% overall experience good)
- The Family Surgery (87% overall experience good)
- The Whitehouse Surgery (54% overall experience good)
How do patients rate Tudor Way Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Tudor Way Surgery as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Tudor Way Surgery?
8,594 patients were registered in September 2026, down 0.1% on a year earlier.
What is Tudor Way Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Tudor Way Surgery have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,207 patients per GP against 2,171 across England.
Are appointments at Tudor Way Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tudor Way Surgery's phone number?
01689 820268.