Bank House Surgery, Orpington: patient reviews and CQC rating
Bank House Surgery is a GP practice in Orpington with 3,377 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). It has 1.1 full-time-equivalent qualified GPs, or 3,077 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bank House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 15 practices in Orpington with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (81%). 121 patients answered the survey (response rate 34%).
| Survey question | Bank House Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 81% | 57% | 57% |
| Easy to contact via the website | 64% | 58% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 90% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
3,377 patients were registered at Bank House Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 3,077 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,808 appointments a month, or 535 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bank House Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 399 | 510 |
| Face to face | 48% | 54% | 63% |
| Same day as booked | 69% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), cancer (5.2% against 3.8%) and chronic kidney disease (6.0% against 4.6%). It has a lower share for osteoporosis (0.3% against 1.2%), serious mental illness (0.5% against 1.0%) and depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Bank House Surgery, 84-86, High Street, Farnborough, Orpington, BR6 7BA. Phone: 01689 857691.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Summercroft Surgery | 0.8 km | 73% |
| The Family Surgery | 1.5 km | 87% |
| Green Street Green Medical Centre | 1.5 km | 82% |
| Chelsfield Surgery | 2.4 km | 70% |
| Knoll Medical Practice | 2.8 km | 68% |
- Ballater Surgery (71% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Green Street Green Medical Centre (82% overall experience good)
- Kelsey Park Farm House (77% overall experience good)
- Knoll Medical Practice (68% overall experience good)
- The Family Surgery (87% overall experience good)
- The Whitehouse Surgery (54% overall experience good)
- Tudor Way Surgery (58% overall experience good)
How do patients rate Bank House Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Bank House Surgery as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Bank House Surgery?
3,377 patients were registered in September 2026, down 4.0% on a year earlier.
How many GPs does Bank House Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,077 patients per GP against 2,171 across England.
Are appointments at Bank House Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bank House Surgery's phone number?
01689 857691.