Knoll Medical Practice, Orpington: patient reviews and CQC rating
Knoll Medical Practice is a GP practice in Orpington with 14,663 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 6.0 full-time-equivalent qualified GPs, or 2,444 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knoll Medical Practice
Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 11th of the 15 practices in Orpington with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (62%). 113 patients answered the survey (response rate 33%).
| Survey question | Knoll Medical Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 35% | 57% | 57% |
| Easy to contact via the website | 55% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 225 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Knoll Medical Practice is Good, published in July 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,663 patients were registered at Knoll Medical Practice in September 2026, up 2.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,444 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 7.9 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 5.1 | 6.1 |
| August 2026 | 6.0 | 8.3 |
From June 2026 to August 2026 the practice recorded 5,174 appointments a month, or 353 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 48% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Knoll Medical Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 399 | 510 |
| Face to face | 43% | 54% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 15% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.7% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Knoll Medical Practice, Orpington Health & Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE. Phone: 01689 824563.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Felix Balaratnam | 0.7 km | 87% |
| Ballater Surgery | 0.9 km | 71% |
| The Derry Downs Surgery | 1.5 km | 84% |
| St Mary Cray Practice | 1.5 km | 77% |
| Poverest Medical Centre | 1.6 km | 61% |
- Ballater Surgery (71% overall experience good)
- Bank House Surgery (80% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Green Street Green Medical Centre (82% overall experience good)
- Kelsey Park Farm House (77% overall experience good)
- The Family Surgery (87% overall experience good)
- The Whitehouse Surgery (54% overall experience good)
- Tudor Way Surgery (58% overall experience good)
How do patients rate Knoll Medical Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Knoll Medical Practice as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Knoll Medical Practice?
14,663 patients were registered in September 2026, up 2.9% on a year earlier.
What is Knoll Medical Practice's CQC rating?
Good overall, published in July 2022.
How many GPs does Knoll Medical Practice have?
6.0 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,444 patients per GP against 2,171 across England.
Are appointments at Knoll Medical Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knoll Medical Practice's phone number?
01689 824563.