Kelsey Park Farm House, Beckenham: patient reviews and CQC rating
Kelsey Park Farm House is a GP practice in Beckenham with 1,480 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 1.0 full-time-equivalent qualified GPs, or 1,542 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kelsey Park Farm House
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. With 60 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Beckenham with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (75%). 60 patients answered the survey (response rate 6%).
| Survey question | Kelsey Park Farm House | South East London | England |
|---|---|---|---|
| Overall experience good | 77% | 76% | 77% |
| Easy to contact by phone | 62% | 57% | 57% |
| Easy to contact via the website | 63% | 58% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 92% | 85% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Kelsey Park Farm House is Good, published in May 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,480 patients were registered at Kelsey Park Farm House in September 2026, up 1.0% on a year earlier (England: down 1.1%).
95% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 1,542 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.2 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 2.7 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 1.0 | 1.7 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 3,768 appointments a month, or 2,546 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 58% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
87% were with a GP rather than another member of the practice team. 0% of booked patients did not attend.
| Measure | Kelsey Park Farm House | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,546 | 399 | 510 |
| Face to face | 89% | 54% | 63% |
| Same day as booked | 58% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 0% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (52.7% against 0.6%), dementia (54.1% against 0.8%) and stroke or TIA (23.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 61.4% | 15.2% |
| Dementia | All ages | 54.1% | 0.8% |
| Palliative care | All ages | 52.7% | 0.6% |
| Chronic kidney disease | 18+ yrs | 41.5% | 4.6% |
| Stroke and TIA | All ages | 23.2% | 1.9% |
| Diabetes | 17+ yrs | 22.5% | 7.9% |
| Atrial fibrillation | All ages | 21.8% | 2.2% |
| Cancer | All ages | 16.7% | 3.8% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Coronary heart disease | All ages | 15.7% | 3.0% |
| Heart failure | All ages | 8.8% | 1.1% |
| COPD | All ages | 7.2% | 1.9% |
| Serious mental illness | All ages | 6.4% | 1.0% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Osteoporosis | 50+ yrs | 4.6% | 1.2% |
| Epilepsy | 18+ yrs | 3.6% | 0.8% |
| Peripheral arterial disease | All ages | 3.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 2.7% | 0.8% |
| Learning disability | All ages | 1.9% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 30.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2021/22 | 0.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 28.6% | 74.9% |
Kelsey Park Farm House, 379 Croydon Road, Beckenham, BR3 3QL. Phone: 01689 866029.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor Road Surgery | 0.4 km | 83% |
| Corner Ways Surgery | 0.5 km | 83% |
| Elm House Surgery | 0.7 km | 84% |
| Eden Park Surgery | 1.5 km | 82% |
| St James' Practice | 1.7 km | 85% |
- Ballater Surgery (71% overall experience good)
- Bank House Surgery (80% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Green Street Green Medical Centre (82% overall experience good)
- Knoll Medical Practice (68% overall experience good)
- The Family Surgery (87% overall experience good)
- The Whitehouse Surgery (54% overall experience good)
- Tudor Way Surgery (58% overall experience good)
How do patients rate Kelsey Park Farm House?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Kelsey Park Farm House as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Kelsey Park Farm House?
1,480 patients were registered in September 2026, up 1.0% on a year earlier.
What is Kelsey Park Farm House's CQC rating?
Good overall, published in May 2019.
How many GPs does Kelsey Park Farm House have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,542 patients per GP against 2,171 across England.
Are appointments at Kelsey Park Farm House face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kelsey Park Farm House's phone number?
01689 866029.