Eden Park Surgery, Beckenham: patient reviews and CQC rating
Eden Park Surgery is a GP practice in Beckenham with 7,982 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 2.6 full-time-equivalent qualified GPs, or 3,102 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eden Park Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. With 110 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 6 practices in Beckenham with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (69%). 110 patients answered the survey (response rate 26%).
| Survey question | Eden Park Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 66% | 58% | 58% |
| Easy to contact via the NHS App | 53% | 55% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 92 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Eden Park Surgery is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,982 patients were registered at Eden Park Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,102 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.7 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 2,366 appointments a month, or 296 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Eden Park Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 296 | 399 | 510 |
| Face to face | 71% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.8% against 4.6%), osteoporosis (0.5% against 1.2%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| COPD | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.0% | 74.9% |
Eden Park Surgery, 194 Croydon Road, Beckenham, BR3 4DQ. Phone: 020 8650 1274.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St James' Practice | 0.2 km | 85% |
| Elm House Surgery | 0.9 km | 84% |
| Kelsey Park Farm House | 1.5 km | 77% |
| Manor Road Surgery | 1.6 km | 83% |
| Robin Hood Surgery | 1.6 km | 87% |
- Corner Ways Surgery (83% overall experience good)
- Elm House Surgery (84% overall experience good)
- Manor Road Surgery (83% overall experience good)
- St James' Practice (85% overall experience good)
How do patients rate Eden Park Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Eden Park Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Eden Park Surgery?
7,982 patients were registered in September 2026, down 5.3% on a year earlier.
What is Eden Park Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does Eden Park Surgery have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,102 patients per GP against 2,171 across England.
Are appointments at Eden Park Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eden Park Surgery's phone number?
020 8650 1274.