Robin Hood Surgery, London: patient reviews and CQC rating
Robin Hood Surgery is a GP practice in London with 3,398 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Robin Hood Surgery
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 122nd of the 648 practices in London with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (70%). 134 patients answered the survey (response rate 22%).
| Survey question | Robin Hood Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 57% | 57% | 57% |
| Easy to contact via the website | 54% | 58% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 91% | 85% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Robin Hood Surgery is Requires Improvement, published in January 2024. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good. Its previous overall rating was Good (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
3,398 patients were registered at Robin Hood Surgery in September 2026, down 9.6% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 1,194 appointments a month, or 351 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 31% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Robin Hood Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 399 | 510 |
| Face to face | 65% | 54% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%), chronic kidney disease (6.4% against 4.6%) and diabetes (9.7% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (1.4% against 2.2%) and asthma (4.7% against 6.6%). The practice's patients live in areas with an average deprivation score of 24.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.5% | 74.9% |
Robin Hood Surgery, 94 Croydon Road, Anerley, London, SE20 7AB. Phone: 020 8778 8657.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Anerley Surgery | 0.3 km | 85% |
| Oaks Park Medical Centre | 0.6 km | 84% |
| Oakfield Surgery | 0.6 km | 82% |
| St James' Practice | 1.5 km | 85% |
| Auckland Surgery | 1.6 km | 82% |
- Anerley Surgery (85% overall experience good)
- Dr Atul Arora (89% overall experience good)
- Highland Medical Practice (72% overall experience good)
- Oakfield Surgery (82% overall experience good)
- Oaks Park Medical Centre (84% overall experience good)
How do patients rate Robin Hood Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Robin Hood Surgery as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Robin Hood Surgery?
3,398 patients were registered in September 2026, down 9.6% on a year earlier.
What is Robin Hood Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
Are appointments at Robin Hood Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Robin Hood Surgery's phone number?
020 8778 8657.