Penge PCN: primary care network practices and patient survey
Penge PCN is a primary care network of 6 GP practices with 37,759 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,830 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Penge PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Highland Medical Practice to 89% at Dr Atul Arora, with a median of 84% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Oakfield Surgery has the highest share finding it easy to get through by phone (72%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Atul Arora | 6,457 | 89% | 71% | Good | 2,618 |
| Robin Hood Surgery | 3,398 | 87% | 57% | Requires improvement | – |
| Anerley Surgery | 2,431 | 85% | 71% | Good | 2,279 |
| Oaks Park Medical Centre | 9,033 | 84% | 48% | Good | 2,792 |
| Oakfield Surgery | 7,633 | 82% | 72% | Good | 4,731 |
| Highland Medical Practice | 8,807 | 72% | 69% | Good | 2,342 |
Results for the network as a whole, from 695 responses, against South East London and England.
| Survey question | Penge PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 67% | 58% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,830 registered patients per full-time-equivalent qualified GP in Penge PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 357 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.5% over the year (England: shrank 1.1%).
| Measure | Penge PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,830 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 357 | 399 | 510 |
| Face-to-face appointments | 57% | 54% | 63% |
| Same day as booked | 39% | 45% | 45% |
| Did not attend | 6% | 7% | 4% |
| Patients aged 65 or over | 12% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Penge PCN is serious mental illness (1.3% against 1.0%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Penge PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% | 3,773 |
| High blood pressure | All ages | 11.0% | 15.2% | 4,184 |
| Diabetes | 17+ yrs | 7.0% | 7.9% | 2,153 |
| Asthma | 6+ yrs | 4.7% | 6.6% | 1,681 |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% | 948 |
| Cancer | All ages | 2.8% | 3.8% | 1,053 |
| Coronary heart disease | All ages | 1.6% | 3.0% | 629 |
| Serious mental illness | All ages | 1.3% | 1.0% | 494 |
| COPD | All ages | 1.2% | 1.9% | 447 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 389 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 378 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 193 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 179 |
| Heart failure | All ages | 0.5% | 1.1% | 187 |
| Palliative care | All ages | 0.4% | 0.6% | 166 |
| Learning disability | All ages | 0.4% | 0.6% | 165 |
| Dementia | All ages | 0.4% | 0.8% | 139 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 96 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 25 |
- Beckenham PCN (5 practices)
- Bromley Connect PCN (3 practices)
- Five Elms PCN (5 practices)
- Hayes Wick PCN (5 practices)
- Mottingham, Downham & Chislehurst PCN (2 practices)
- Orpington PCN (9 practices)
- The Crays Collaborative PCN (6 practices)
Which practices are in Penge PCN?
Anerley Surgery, Dr Atul Arora, Highland Medical Practice, Oakfield Surgery, Oaks Park Medical Centre and Robin Hood Surgery.
How do patients rate Penge PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Penge PCN cover?
37,759 registered patients across 6 practices in September 2026.
How many patients per GP does Penge PCN have?
2,830 per full-time-equivalent qualified GP, against 2,171 across England.