Highland Medical Practice, Bromley: patient reviews and CQC rating
Highland Medical Practice is a GP practice in Bromley with 8,807 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.8 full-time-equivalent qualified GPs, or 2,342 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highland Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 10th of the 12 practices in Bromley with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (78%). 135 patients answered the survey (response rate 23%).
| Survey question | Highland Medical Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 69% | 57% | 57% |
| Easy to contact via the website | 66% | 58% | 58% |
| Easy to contact via the NHS App | 69% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 181 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highland Medical Practice is Good, published in September 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,807 patients were registered at Highland Medical Practice in September 2026, up 1.7% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,342 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 2,553 appointments a month, or 290 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Highland Medical Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 290 | 399 | 510 |
| Face to face | 71% | 54% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Highland Medical Practice, 10 Highland Road, Bromley, BR1 4AD. Phone: 020 8460 2368.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| London Lane Clinic | 0.6 km | 59% |
| Dr Atul Arora | 0.8 km | 89% |
| Links Medical Practice | 1.2 km | 72% |
| Dysart Surgery | 1.4 km | 74% |
| South View Partnership | 1.5 km | 78% |
- Anerley Surgery (85% overall experience good)
- Dr Atul Arora (89% overall experience good)
- Oakfield Surgery (82% overall experience good)
- Oaks Park Medical Centre (84% overall experience good)
- Robin Hood Surgery (87% overall experience good)
How do patients rate Highland Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Highland Medical Practice as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Highland Medical Practice?
8,807 patients were registered in September 2026, up 1.7% on a year earlier.
What is Highland Medical Practice's CQC rating?
Good overall, published in September 2018.
How many GPs does Highland Medical Practice have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,342 patients per GP against 2,171 across England.
Are appointments at Highland Medical Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highland Medical Practice's phone number?
020 8460 2368.