Pickhurst Surgery, Bromley: patient reviews and CQC rating
Pickhurst Surgery is a GP practice in Bromley with 8,702 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.6 full-time-equivalent qualified GPs, or 3,296 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pickhurst Surgery
Its best result against England is the share who described their overall experience of the practice as good: 90%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 12 practices in Bromley with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (79%). 110 patients answered the survey (response rate 29%).
| Survey question | Pickhurst Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 90% | 76% | 77% |
| Easy to contact by phone | 69% | 57% | 57% |
| Easy to contact via the website | 49% | 58% | 58% |
| Easy to contact via the NHS App | 42% | 55% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pickhurst Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,702 patients were registered at Pickhurst Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,296 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.4 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 4,024 appointments a month, or 462 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pickhurst Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 399 | 510 |
| Face to face | 38% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 5.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.3 years for women and 84.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Pickhurst Surgery, 56 Pickhurst Lane, Hayes, Bromley, BR2 7JF. Phone: 0844 576 9233. Website: www.pickhurstsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forge Close Surgery | 0.4 km | 84% |
| Addington Road Surgery | 1.4 km | 69% |
| Station Road Surgery | 1.8 km | 71% |
| Crown Medical Centre | 2.2 km | 75% |
| The Bromley Common Practice | 2.2 km | 71% |
- Addington Road Surgery (69% overall experience good)
- Forge Close Surgery (84% overall experience good)
- Station Road Surgery (71% overall experience good)
- Wickham Park Surgery (81% overall experience good)
How do patients rate Pickhurst Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Pickhurst Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Pickhurst Surgery?
8,702 patients were registered in September 2026, down 0.2% on a year earlier.
What is Pickhurst Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Pickhurst Surgery have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,296 patients per GP against 2,171 across England.
Are appointments at Pickhurst Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pickhurst Surgery's phone number?
0844 576 9233.