Station Road Surgery, West Wickham: patient reviews and CQC rating
Station Road Surgery is a GP practice in West Wickham with 10,512 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,833 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Station Road Surgery
Its best result against England is the share who said they were treated with care and concern: 88%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in West Wickham with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (67%). 114 patients answered the survey (response rate 33%).
| Survey question | Station Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 44% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 73% | 85% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Station Road Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,512 patients were registered at Station Road Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,833 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.1 |
| August 2024 | 5.7 | 7.4 |
| August 2025 | 5.7 | 6.6 |
| August 2026 | 5.7 | 6.8 |
From June 2026 to August 2026 the practice recorded 7,299 appointments a month, or 694 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 56% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Station Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 694 | 399 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.5% against 3.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 5.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 84.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Station Road Surgery, 74 Station Road, West Wickham, BR4 0PU. Phone: 020 8777 8245. Website: www.srswestwickham.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wickham Park Surgery | 0.6 km | 81% |
| Addington Road Surgery | 1.2 km | 69% |
| Broom Road Medical Practice | 1.3 km | 80% |
| Pickhurst Surgery | 1.8 km | 90% |
| Shirley Medical Centre | 2.1 km | 79% |
- Addington Road Surgery (69% overall experience good)
- Forge Close Surgery (84% overall experience good)
- Pickhurst Surgery (90% overall experience good)
- Wickham Park Surgery (81% overall experience good)
How do patients rate Station Road Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Station Road Surgery as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Station Road Surgery?
10,512 patients were registered in September 2026, down 1.1% on a year earlier.
What is Station Road Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Station Road Surgery have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,833 patients per GP against 2,171 across England.
Are appointments at Station Road Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Station Road Surgery's phone number?
020 8777 8245.