Shirley Medical Centre, Croydon: patient reviews and CQC rating
Shirley Medical Centre is a GP practice in Croydon with 7,420 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 2.5 full-time-equivalent qualified GPs, or 3,024 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shirley Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 38%, below the England figure of 54%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 17 practices in Croydon with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (76%). 118 patients answered the survey (response rate 29%).
| Survey question | Shirley Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 85% | 64% | 57% |
| Easy to contact via the website | 49% | 64% | 58% |
| Easy to contact via the NHS App | 38% | 57% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 274 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shirley Medical Centre is Good, published in October 2021. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,420 patients were registered at Shirley Medical Centre in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,024 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,743 appointments a month, or 504 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Shirley Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 434 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.7% against 4.6%), cancer (5.6% against 3.8%) and high blood pressure (20.7% against 15.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (7.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.9 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.7% | 4.6% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Cancer | All ages | 5.6% | 3.8% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Shirley Medical Centre, 370 Wickham Road, Shirley, Croydon, CR0 8BH. Phone: 020 8777 2066.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hartland Way Surgery | 0.1 km | 85% |
| Broom Road Medical Practice | 1.2 km | 80% |
| Wickham Park Surgery | 1.5 km | 81% |
| Dr Umadevi Parameswaran | 1.7 km | 92% |
| Station Road Surgery | 2.1 km | 71% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Northway Road Surgery (89% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Shirley Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Shirley Medical Centre as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Shirley Medical Centre?
7,420 patients were registered in September 2026, up 0.2% on a year earlier.
What is Shirley Medical Centre's CQC rating?
Good overall, published in October 2021.
How many GPs does Shirley Medical Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,024 patients per GP against 2,171 across England.
Are appointments at Shirley Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shirley Medical Centre's phone number?
020 8777 2066.