Broom Road Medical Practice, Croydon: patient reviews and CQC rating
Broom Road Medical Practice is a GP practice in Croydon with 3,170 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.1 full-time-equivalent qualified GPs, or 1,534 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broom Road Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 17 practices in Croydon with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (82%). 101 patients answered the survey (response rate 15%).
| Survey question | Broom Road Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 62% | 64% | 57% |
| Easy to contact via the website | 56% | 64% | 58% |
| Easy to contact via the NHS App | 42% | 57% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 70% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broom Road Medical Practice is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,170 patients were registered at Broom Road Medical Practice in September 2026, down 4.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,534 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.1 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,206 appointments a month, or 1,327 per 1,000 registered patients (England: 510). 23% were face to face (England: 63%). 58% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
17% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Broom Road Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,327 | 434 | 510 |
| Face to face | 23% | 58% | 63% |
| Same day as booked | 58% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), palliative or supportive care needs (1.1% against 0.6%) and chronic kidney disease (7.1% against 4.6%). It has a lower share for atrial fibrillation (1.3% against 2.2%), asthma (4.3% against 6.6%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Broom Road Medical Practice, 23 Broom Road, Croydon, CR0 8NG. Phone: 020 8777 5511.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wickham Park Surgery | 0.9 km | 81% |
| Shirley Medical Centre | 1.2 km | 79% |
| Hartland Way Surgery | 1.2 km | 85% |
| Station Road Surgery | 1.3 km | 71% |
| Addington Road Surgery | 1.8 km | 69% |
- Addington Medical Practice (92% overall experience good)
- Queenhill Medical Practice (96% overall experience good)
- The Farley Road Medical Practice (97% overall experience good)
How do patients rate Broom Road Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Broom Road Medical Practice as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Broom Road Medical Practice?
3,170 patients were registered in September 2026, down 4.2% on a year earlier.
What is Broom Road Medical Practice's CQC rating?
Good overall, published in September 2017.
How many GPs does Broom Road Medical Practice have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,534 patients per GP against 2,171 across England.
Are appointments at Broom Road Medical Practice face to face?
23% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broom Road Medical Practice's phone number?
020 8777 5511.