Queenhill Medical Practice, South Croydon: patient reviews and CQC rating
Queenhill Medical Practice is a GP practice in South Croydon with 6,873 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 4.1 full-time-equivalent qualified GPs, or 1,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queenhill Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 6 practices in South Croydon with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (97%). 116 patients answered the survey (response rate 32%).
| Survey question | Queenhill Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 96% | 81% | 77% |
| Easy to contact by phone | 83% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 67% | 57% | 54% |
| Reception team helpful | 99% | 87% | 85% |
| Last contact good | 91% | 77% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 318 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queenhill Medical Practice is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,873 patients were registered at Queenhill Medical Practice in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,663 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 6.9 |
| August 2024 | 4.7 | 5.8 |
| August 2025 | 4.7 | 6.9 |
| August 2026 | 4.1 | 7.1 |
From June 2026 to August 2026 the practice recorded 3,126 appointments a month, or 455 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 34% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Queenhill Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 434 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), chronic kidney disease (7.9% against 4.6%) and dementia (1.3% against 0.8%). It has a lower share for COPD (1.1% against 1.9%) and depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Queenhill Medical Practice, Queenhill Medical Prac, 31 Queenhill Road, Selsdon, South Croydon, CR2 8DU. Phone: 020 8651 1141. Website: www.queenhillmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Farley Road Medical Practice | 0.1 km | 97% |
| Selsdon Park Medical Practice | 0.3 km | 89% |
| Parkside Group Practice | 2.3 km | 80% |
| The Haling Park Partnership | 2.6 km | 81% |
| Birdhurst Medical Practice | 2.9 km | 81% |
- Addington Medical Practice (92% overall experience good)
- Broom Road Medical Practice (80% overall experience good)
- The Farley Road Medical Practice (97% overall experience good)
How do patients rate Queenhill Medical Practice?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Queenhill Medical Practice as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Queenhill Medical Practice?
6,873 patients were registered in September 2026, down 0.5% on a year earlier.
What is Queenhill Medical Practice's CQC rating?
Good overall, published in March 2018.
How many GPs does Queenhill Medical Practice have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,663 patients per GP against 2,171 across England.
Are appointments at Queenhill Medical Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queenhill Medical Practice's phone number?
020 8651 1141.