Birdhurst Medical Practice, South Croydon: patient reviews and CQC rating
Birdhurst Medical Practice is a GP practice in South Croydon with 8,005 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 3.6 full-time-equivalent qualified GPs, or 2,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Birdhurst Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in South Croydon with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (86%). 109 patients answered the survey (response rate 20%).
| Survey question | Birdhurst Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 87% | 64% | 57% |
| Easy to contact via the website | 58% | 64% | 58% |
| Easy to contact via the NHS App | 73% | 57% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 90 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Birdhurst Medical Practice is Good, published in September 2021. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,005 patients were registered at Birdhurst Medical Practice in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,240 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.4 |
| August 2024 | 2.4 | 3.4 |
| August 2025 | 3.6 | 4.6 |
| August 2026 | 3.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,024 appointments a month, or 503 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 64% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Birdhurst Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 434 | 510 |
| Face to face | 38% | 58% | 63% |
| Same day as booked | 64% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), palliative or supportive care needs (1.0% against 0.6%) and serious mental illness (1.6% against 1.0%). It has a lower share for COPD (0.7% against 1.9%), peripheral arterial disease (0.2% against 0.6%) and coronary heart disease (1.5% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.9% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Dementia | All ages | 1.7% | 0.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
Birdhurst Medical Practice, 1 Birdhurst Avenue, South Croydon, CR2 7DX. Phone: 020 8667 1095. Website: www.birdhurstmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr C Wilcock & Partners | 0.7 km | 72% |
| The Haling Park Partnership | 1.0 km | 81% |
| East Croydon Medical Centre | 1.2 km | 75% |
| Violet Lane Medical Practice | 1.2 km | 91% |
| Parkside Group Practice | 1.7 km | 80% |
- Dr C Wilcock & Partners (72% overall experience good)
- Stovell House Surgery (93% overall experience good)
- The Haling Park Partnership (81% overall experience good)
- Violet Lane Medical Practice (91% overall experience good)
How do patients rate Birdhurst Medical Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Birdhurst Medical Practice as good, against 77% across England. 87% found it easy to get through by phone.
How many patients are registered at Birdhurst Medical Practice?
8,005 patients were registered in September 2026, down 0.5% on a year earlier.
What is Birdhurst Medical Practice's CQC rating?
Good overall, published in September 2021.
How many GPs does Birdhurst Medical Practice have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,240 patients per GP against 2,171 across England.
Are appointments at Birdhurst Medical Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Birdhurst Medical Practice's phone number?
020 8667 1095.